Account Manager

Churchill Group; Cambridge; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading facilities management provider in the UK is seeking a Cleaning Account Manager to oversee a portfolio in Cambridge. This role involves building relationships with clients, leading cleaning teams, and ensuring operational excellence. Ideal candidates should have proven leadership and Health & Safety knowledge, coupled with experience in contract management, ideally in education. Benefits include employee ownership, generous holiday allowance, and ongoing training opportunities.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Qualifications

• Proven leadership and motivational skills, with the ability to plan and prioritise under pressure.
• Experience in financial forecasting, budgeting, and performance analysis.
• Sound knowledge of Health & Safety systems within the cleaning or facilities management industry.

Responsibilities

• Build and maintain strong client relationships for high satisfaction.
• Lead, recruit, and develop local cleaning teams.
• Oversee quality standards and audits for operations.

Skills

Leadership skills

Motivational skills

Financial forecasting

Health & Safety knowledge

Flexibility

Education

Management Qualification

Job description

Based across Cambridge, Cambridgeshire

Salary £35,000 – £40,000 per annum depending on experience + Company Car

We’re looking for an experienced Cleaning Account Manager to join our thriving Education Division, overseeing a portfolio of sites for this single client across Cambridge. With several exciting new contract wins, there’s never been a better time to join our growing team.

In this dynamic, people-focused role, you’ll lead and inspire a team of cleaning operatives, ensuring outstanding service delivery and operational excellence across your sites. No two days will be the same—your leadership, organisation, and relationship-building skills will drive performance, client satisfaction, and continuous improvement.

Responsibilities

• Build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
• Lead, recruit, and develop local cleaning teams to achieve operational excellence.
• Oversee quality standards and carry out regular audits, reports, and project activities to support the Operations Manager.
• Conduct regular contract and specification review meetings with customers.
• Ensure all Health & Safety procedures and legislation are fully adhered to.
• Identify opportunities for continuous improvement, cost savings, and account growth.

Qualifications & Experience

• Proven leadership and motivational skills, with the ability to plan ahead, prioritise, and perform under pressure.
• Experience in financial forecasting, budgeting, and performance analysis.
• Sound knowledge of Health & Safety systems within the cleaning or facilities management industry.
• Previous experience managing commercial cleaning contracts, ideally within the education sector.
• A flexible, proactive approach to meeting diverse client needs.
• A full UK driving licence with the ability to travel between sites as required.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Key Qualifications

• Management Qualification