Account Manager

Avanti Personnel Limited; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading supplier of cables and accessories is seeking a proactive Account Manager in Bristol. The role involves responding to customer inquiries, processing orders, and resolving issues while maintaining high customer care. Ideal candidates should have telesales or customer service experience and excellent communication skills. Join a dynamic team that values customer satisfaction and offers full training and career development opportunities.

Benefits

Full training and ongoing support

Positive team culture

Opportunities for professional growth

Qualifications

• Proven experience in telesales or customer service is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond promptly and professionally to customer enquiries via telephone and email.
• Process orders, manage delivery tracking, and handle modifications or cancellations.
• Resolve customer issues efficiently, ensuring a positive experience.

Skills

Telesales experience

Customer service

Problem-solving

Communication skills

Job description

Overview

On the behalf of our client, we are currently seeking a proactive and customer-focused Account Manager to join our clients busy and dynamic Sales Telephony Team. This is an excellent opportunity for someone with a background in sales or customer service to join a fast-paced environment where customer satisfaction is a top priority.

Our client is the UK largest supplier of cables and cable accessories in the UK. Their team operate nine branches across the UK and Ireland supplying domestic and European markets. This is a fantastic opportunity for someone to join their team looking to progress their career within this field !

Responsibilities

• Respond promptly and professionally to customer enquiries via telephone and email
• Process orders, manage delivery tracking, and handle modifications or cancellations
• Resolve customer issues efficiently, ensuring a positive experience
• Develop a strong understanding of our products and services (full training provided)
• Identify opportunities to upsell or recommend additional products where appropriate
• Maintain a high standard of communication and customer care at all times

About You

• Proven experience in telesales or customer service (essential)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Comfortable working in a fast-paced, team-oriented environment
• A professional, empathetic, and customer-first approach

What We Offer

• Full training and ongoing support
• A positive and collaborative team culture
• Opportunities for professional growth and development

If you're passionate about delivering exceptional service and want to be part of a supportive and forward-thinking team, we'd love to hear from you. Apply today to take the next step in your career