Account Handler

Additional Resources Ltd.; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected insurance broker in Northampton is seeking an Account Handler to support clients at renewal and identify growth opportunities. The ideal candidate will have experience in personal lines insurance and strong customer service skills. This full-time position offers a starting salary of £30,000 along with various benefits including performance bonuses and flexible working options.

Benefits

28 days annual leave

Subsidised private healthcare

Performance-related bonuses

Discounts on insurance products

Loyalty and referral bonuses

Qualifications

• Minimum 1 year of experience in personal lines insurance.
• Experience in a client-facing role with sales and customer service.
• Previous administrative experience.

Responsibilities

• Manage client calls and provide tailored advice.
• Process policies and amendments accurately.
• Build and maintain relationships with insurers and partners.

Skills

Customer service skills

Negotiation skills

Knowledge of FCA regulations

Microsoft Office competence

Education

Chartered Insurance Institute (CII) qualifications or willingness to pursue

Job description

Overview

An Opportunity Has Arisen for anAccount Handler to join a highly regarded insurance broker specialising in providing tailored insurance solutions across personal and commercial markets.

As anAccount Handler, you will be supporting clients primarily at renewal stage, ensuring they receive tailored advice, while identifying opportunities for retention and growth.

This full-time role offers a starting salary of £30,000 and benefits.

Responsibilities

• Managing inbound and outbound calls to existing clients with professionalism.
• Providing bespoke advice that reflects each client\'s individual circumstances.
• Processing policies, amendments and documentation accurately.
• Negotiating with both clients and insurers to achieve the best outcomes.
• Building and maintaining strong relationships with insurers, partners and introducers.
• Identifying cross-selling opportunities across a range of insurance products.
• Handling administrative and compliance-related duties in line with industry standards.

What We Are Looking For

• Previously worked as a Account Handler, Account Broker, Insurance Advisor, Insurance Consultant, Account Executive or in a similar role.
• Minimum 1 year of experience working in personal lines either within motor and/or home insurance.
• Have 1 year of experience in a customer-focused role, involving regular direct interaction with clients, sales, negotiation, customer service.
• Have previous administrative experience.
• Knowledge of FCA regulatory requirements.
• Chartered Insurance Institute (CII) qualifications or willingness to work towards them.
• Competence in Microsoft Office applications (Word, Excel, Outlook).

What\'s On Offer

• Competitive base
• Performance-related bonuses.
• 28 days\' annual leave, increasing with service.
• Subsidised private healthcare.
• Loyalty and referral bonuses.
• Discounts on insurance products.
• Flexible pension scheme and eye care vouchers.
• Regular social events and team-building activities.
• Onsite parking and good local transport links.

This is an excellent opportunity to join a respected broker and build a rewarding career in client management.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.