Account Handler

Gallagher; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to addressing risk with a global brokerage team. This role invites you to leverage your problem-solving skills while providing essential support to Account Managers and Brokers. You'll assist in servicing clients, resolving inquiries, and marketing accounts, all while being part of a diverse and inclusive workplace. With a commitment to excellence and a supportive environment, this position offers a chance to grow your career while making a meaningful impact in the world of risk management.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance worth up to 10x salary

Income protection options

Health cash plan or Private medical insurance

Paid volunteering days

Employee Stock Purchase plan

Critical illness cover

Discounted gym memberships

Season ticket loan

Qualifications

• 1+ years of related experience in customer service or insurance.
• Understanding of insurance brokerage processes.

Responsibilities

• Assist Account Managers and Brokers in servicing clients.
• Provide administrative support and resolve customer inquiries.
• Market new and renewal accounts, prepare proposals.

Skills

Customer Service

Problem Solving

Insurance Brokerage Understanding

Education

High School Diploma/GED

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Assist Account Managers, Account Executives, Producers, and Brokers in servicing a designated group of clients or book of business related to marketing, claims, administration, and sales. Typically assigned to accounts with less complex needs and no renewal goals. Under the guidance of more senior staff, provide administrative support to clients, resolve customer service inquiries through research and interactions with carriers or agents, and respond to client questions. Market new and renewal accounts according to company procedures, evaluate proposals, prepare renewals and client information presentations, and assist with RFP responses. May guide Customer Service Reps or administrative support staff.

About You

Requirements: High School Diploma/GED and 1+ years of related experience.

Preferred: Appropriate license.

Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks.

Compensation and benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher contributions
• Life insurance worth 4x your basic salary, up to 10x
• Income protection covering up to 50% of your income, with top-up options
• Health cash plan or Private medical insurance

Other benefits include:

• Three paid volunteering days per year
• Employee Stock Purchase plan at a discount
• Share incentive plan (HMRC approved)
• Critical illness cover
• Discounted gym memberships at over 3,000 gyms
• Season ticket loan
• Access to a discount voucher portal
• Emergency family care support
• And more...

Inclusion and Diversity

Inclusion and diversity are core to our business. Gallagher has a long-standing commitment to sustainability and community support. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We are committed to making our recruitment process inclusive and accessible, supporting employees with long-term health conditions or disabilities. If you need reasonable adjustments, contact [e-mail]. We are proud to be a Living Wage employer and oppose discrimination based on protected characteristics, ensuring equal employment opportunities for all.