Account Director - Financial Services - London based

Radius Limited; Chiswick; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading telecommunications firm in the United Kingdom seeks an experienced Account Director to manage and grow relationships with key customers. The role requires frequent customer engagement, strategic account planning, and driving revenue growth through various telecom solutions. The successful candidate will have strong skills in stakeholder management, an understanding of the Financial Services sector, and a track record in account growth. Competitive salary and benefits package included.

Benefits

25 days holiday + bank holidays

Annual salary review

Pension plan

Life assurance

Employee fuel card scheme

Electric Vehicle salary sacrifice scheme

Employee assistance programme

24 hour wellness and healthcare assistance

Time off for fertility treatment

‘Cycle to work’ scheme

Qualifications

• Proven track record in managing and growing strategic accounts in telecoms and IT.
• Exceptional leadership and stakeholder management skills.
• Strong understanding of financial services sector and telecoms regulations.

Responsibilities

• Manage a strategic customer base and develop account plans.
• Drive revenue growth through upselling and cross-selling.
• Ensure high-quality service delivery and maintain customer satisfaction.

Skills

Stakeholder engagement

Strategic account management

Commercial acumen

Telecoms/IT solutions knowledge

Leadership skills

Communication skills

Analytical abilities

Adaptability

Job description

The role of Account Director is an exciting new role that's fundamental in Radius Connect's next path. You will be responsible for the in-life management of some of our largest customers and have the opportunity to grow this vertical along the way.

This role is field based, with a requirement to visit one of the offices weekly which are based across the country. The key to success in this role is to spend time in-person with customers, which means attending customer meetings is essential. You will report into our Director of Account Management.

Key Responsibilities

Strategic Account Leadership

• Manage a strategic customer base through strong relationship development and in-life account management. Identifying new opportunities within existing accounts, securing long-term partnerships.
• Develop and execute strategic account plans for Financial Services clients, aligned with industry trends and customer priorities. Positioning the Company as a trusted long-term partner.
• Own senior-level relationships across C-suite stakeholders (CTO, CIO, COO, Compliance).

Commercial & Revenue Growth

• Drive revenue growth through upsell, cross-sell, and introduction of new telecoms solutions.
• Identify and develop new commercial opportunities within existing accounts, leading contract negotiations and renewals.
• Manage profitability in line with commercial guidelines and maintain churn within the account base at less than 5%.

Client Management & Delivery Excellence

• Ensure high-quality service delivery in collaboration with customer services, operations, and technical teams.
• Increase cross-selling and product penetration within the account base.
• Deliver an outstanding customer experience by consistently exceeding client expectations.
• Oversee service performance and customer satisfaction metrics in partnership with Client Services.

Industry & Solutions Expertise

• Maintain a strong understanding of Financial Services sector challenges, including cybersecurity, regulatory frameworks (FCA, MiFiD, DORA), cloud adoption, and infrastructure resiliency.
• Translate complex business needs into technical solutions across connectivity, mobility, IoT, unified communications, and security.
• Stay informed on market trends, competitor activity, and emerging technologies to provide strategic insight.

Key Skills & Behaviours

• Strong ability to engage at senior stakeholder level and navigate organisational structures.
• A proven track record in managing and growing strategic accounts within telecoms and IT.
• Strong commercial acumen with expertise in contract negotiation and revenue growth.
• Deep knowledge of telecoms/IT solutions, including cloud, cybersecurity, networking, and emerging technologies (5G, IoT, SaaS).
• Exceptional leadership and stakeholder management skills, with experience engaging C‑suite executives.
• Familiarity with UK telecoms regulations, GDPR, and compliance frameworks.
• Excellent communication, presentation, and analytical abilities, with a data‑driven approach to strategy.
• Adaptable and resilient, thriving in fast‑paced, evolving technology environments.
• Strategic mindset with a consultative, value‑driven approach.

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

Our benefits

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [e-mail].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.