Account Coordinator

First Mile; Newark on Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A waste management company located in Newark on Trent seeks a detail-oriented customer support administrator to manage queries and maintain contract compliance. Responsibilities include handling customer queries, managing data, supporting a customer-facing team, and ensuring service quality. The ideal candidate will possess strong communication skills, numeracy, and experience with Microsoft Office tools. This position offers competitive salary and benefits aimed at career development and training opportunities.

Benefits

Competitive salary and benefits

Company Pension scheme

Life Assurance scheme

25 days annual leave plus bank holidays

Career development opportunities

Subsidised canteen

Subsidised gym memberships

On-site parking

Employee Assistance Programme

Qualifications

• Strong communication skills in written and verbal forms.
• Ability to prioritize tasks and manage time efficiently.
• Experience in a customer-facing role.

Responsibilities

• Manage all administrative duties related to customers.
• Input customer collection data accurately.
• Act as a first point of escalation for complex issues.
• Ensure customers are kept informed about service adjustments.
• Maintain high standards of service delivery.

Skills

Communication skills

Time management

Numeracy

Multi-tasking

Customer service

Tools

Microsoft Office

Job description

About us

We are located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.

We value each team member and invest in their growth by offering fantastic training opportunities. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.

About the Role

Reporting to the Customer Operations Manager, the main responsibility of this role is to ensure all customer queries are resolved within specified SLAs to maintain contract compliance and to always deliver exceptional service.

Responsibilities will include but not be limited to:

• Managing all administrative duties in relation to the Company’s customer base.
• Accurately inputting customer collection data to ensure the Company system is up to date and for the timely completion of customer and Company reporting.
• Acting as a first point of escalation for any complex customer issues and queries for the Customer Support Team Leader.
• Instructing the Customer Support Team to process service adjustments in an accurate and timely manner, ensuring customers and suppliers are always kept up to date, and ensuring that all service adjustments are actioned in line with the customer contract or as otherwise agreed with the customer.
• Maintaining a high standard of service delivery and contract compliance and ensuring all issues/queries are resolved.
• Calculating and producing quotations within agreed parameters of margin and value.
• Assisting in the preparation for and attending customer site visits and meetings as required by the Key Account Manager.
• Supporting the wider team as reasonably required to achieve department Key Performance Indicators.
• Maintaining strong relationships with customers and to act professionally and courteously at all times in all communications.
• Providing general office and administration duties as required.

About You

You will have a strong confident personality with excellent communication skills (accurate, articulate, and professional written and verbal communications).

You will have the ability to prioritise tasks and management your time and workload efficiently. You must be numerate and be able to multi-task and meet strict deadlines.

You will also have extensive experience of working with Microsoft office package and working within a customer facing role.

Experience of working in the waste industry would be desirable but not essential.

Benefits

• Competitive salary and benefits
• Company Pension scheme and Life Assurance scheme
• 25 days annual leave per year, plus bank holidays
• Career development and training opportunities
• Eatzone – our on‑site subsidised canteen
• Subsidised gym membershipsOn‑site parking
• Employee Assistance Programme