Account / Contract Manager

Biffa Waste Services; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A waste management company is seeking an Account / Contract Manager to manage contracts across the North of England, ensuring exceptional customer service and achieving financial targets. The role offers a competitive salary, ongoing career development, and a flexible home-based working option with some travel required. Candidates should have a strong operational background and knowledge of environmental legislation. This position promises a rewarding career with numerous employee benefits.

Benefits

Car or allowance

Ongoing career development and training

Generous pension scheme

Retail and leisure discounts

Life cover

Qualifications

• Ability to reconcile a profit and loss spreadsheet in excel format.
• Proven track record of delivering continuous improvement.
• Knowledge of existing and impending environmental and health and safety legislation.

Responsibilities

• Manage contracts across the North of England, ensuring financial targets are met.
• Act as main point of contact for customer relationships.
• Monitor performance, costs, and service delivery.

Skills

Reconciliation of profit and loss spreadsheet

Continuous improvement in an operational environment

Knowledge of environmental legislation

Job description

Account / Contract Manager

You will be responsible for managing contracts across the North of England, including locations such as Leeds, Newcastle, and York. The role requires regular travel to customer sites, and a company car or car allowance will be provided.

This is a home-based role, with flexibility to work from a nearby Biffa office where available, as well as from customer sites as required.

A quick look at the role

The role will ensure the infrastructure is in place to enable the business to be able to respond quickly and effectively to clients’ needs which in return will result in first-class customer service.

The Contract Manager will continually strive for improvements in performance of the contract which will advantage the client and also our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance and health & safety.

Your core responsibilities

• Full responsibility for site and contract P&L, ensuring financial targets are met and exceeded.
• Manage day-to-day customer relationships, acting as the main point of contact and resolving issues proactively.
• Deliver high standards of service while maintaining strong, long‑term customer partnerships.
• Plan, organise, and prioritise workloads to ensure smooth and efficient operations.
• Monitor performance, costs, and service delivery, driving continuous improvement.
• Coordinate internal teams and external stakeholders to meet contractual requirements.
• Ensure compliance with company procedures, health and safety, and regulatory standards.
• Produce accurate reports and forecasts to support operational and commercial decision‑making.

Our essential requirements

• Ability to reconcile a profit and loss spreadsheet in an excel format.
• Proven track record of delivering continuous improvement within an Operational/Service environment.
• Knowledge of existing and impending environmental and health and safety legislation.

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Car or allowance.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

About Biffa -

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to Diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.