Account Collections Executive

Softcat plc; Marlow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A collaborative tech company in Marlow seeks an Accounts Collections Executive to manage collections for 700-800 accounts while maintaining customer satisfaction. Strong communication and planning skills are essential. Flexible working options available, including hybrid schedules. Join a supportive team focused on employee growth.

Benefits

Pension

Share incentive plan

Life Assurance

Extra holidays for birthdays and Christmas

Incentive trips

Technology vouchers

Family benefits

Maternity, Paternity and Adoption support

Qualifications

• Proven record of Accounts collections work, able to hit the ground running.
• Excellent communication skills with a passion for working with people.
• Strong planning, organization, and administration skills.

Responsibilities

• Build and sustain relationships with customers and departments.
• Chase and collect overdue payments via telephone and email.
• Work closely with Sales and Customer Service teams to resolve queries.
• Update internal systems with thorough notes on all communications.

Skills

Accounts collections experience

Excellent attention to detail

Strong communication skills

Relationship building

Negotiation skills

Planning and organization

Tools

Excel

Job description

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join ourAccounts CollectionsTeam

You will be part of a largeteam of Accounts Collections Executive. The main focus of the team is to collect overdue and outstanding debt owed to the business, whilst also helping to resolve account queries and ensuring there is a smooth process from point of order to payment of the account.

Success. The Softcat Way.

At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us.

Be part of a team that enables business growth

We are looking for an Accounts Collections Executives, to helpsupport our team, and to take on collections for approximately 700-800 accounts. The main purpose of the role is to collect overdue payments whilst still maintaining the high levels of customer care, since Softcat takes pride in the level of support that we offer.

As an Accounts Collections Executive, you'll be responsible for:

• Building and sustaining strong relationships with our Customers, Sales teams and with the other business operation departments within Softcat
• Chasing and collecting payment of invoices that are owed to Softcat
• Can work on your own, to secure these payments by both telephone and E-mail collection.
• Work closely with both the Sales team and Customer Service team, to help resolve any queries that are bought to your attention by our customers
• Updating our internal systems, to make sure thorough notes are kept on all forms of communication relating to each customer

We'd love you to have

• A proven record of Accounts collections work, with the ability to hit the ground running
• Excellent attention to detail
• Excellent communication skills with a passion for working with people and the ability to quickly build and sustain strong relationships. Effective negotiation skills – Accounts Payable Assistant through to Director level
• Strong planning, organisation, and administration skills with use of internal systems and Excel

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working–3days in the office and2daysworking from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.

Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
• Trips
• Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
• Vouchers
• Technology vouchers, activity passes, restaurant discount card
• Partner/family Benefits
• Option to add your partner/family to some of the benefits
• Access to Perklife, our dedicated portal for all perks and flexible benefits
• Maternity, Paternity and Adoption support

If you can’t find what you are looking for, please email us and we’ll get back to you when we can.

If you can’t find what you are looking for, please email us and we’ll get back to you when we can.