Account Associate - Member Engagement

McKesson; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare solutions provider in London seeks an Account Associate for Member Engagement. This role involves ensuring Walmart's operational requirements are met, maintaining member satisfaction, and collaborating with teams to improve service levels. Candidates should have two years' experience in key account management, excellent communication skills, and analytical abilities. A degree is preferred, along with familiarity with data tools like Excel and Tableau. The position offers the chance to drive initiatives that enhance member offerings.

Qualifications

• 2 years key account management or related experience required.
• Ability to communicate complex data to stakeholders in a simplified manner.
• Well organized and able to prioritize quickly.

Responsibilities

• Ensure day-to-day operational requirements for Walmart are met.
• Act as a bridge between sourcing teams and Walmart's H&W team.
• Maintain a high level of Member satisfaction by collaborating with teams.

Skills

Key account management

Excellent communication

Analytical skills

Problem-solving

Team-oriented

Education

Bachelor’s degree or equivalent

Tools

Alteryx

Tableau

Excel

Job description

ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation. Its mission is to enable access to affordable medicines, which it has successfully been doing since its inception in 2016. ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list. They have more than two decades of history working together to improve the quality and lower the cost of pharmaceutical care to patients. This partnership leverages McKesson’s demonstrated strength and expertise in global pharmaceutical sourcing in conjunction with Walmart’s strength and commitment to delivering leading health and wellness services to their customers. ClarusONE Sourcing Services is headquartered in London and prides itself on its can‑do attitude that has ensured millions of Americans pay less when buying generic pharmaceuticals every day.

Job Title

Account Associate, Member Engagement

Location

London, United Kingdom

Job Purpose

ClarusONE can only perform its role well if it has an excellent understanding of what our Members, both Walmart and McKesson, need and what their customers want. That is where Member Engagement comes in, playing an important part in providing insight and direction to our sourcing teams, who can then work across the global supply base to secure the right products at the right price. Member Engagement is a team of 6 associates but you’ll be sitting right at the heart of the action.

Responsibilities

• Working alongside the Senior Account Manager, Walmart to ensure that Walmart’s day‑to‑day operational requirements are met and information is made available to our Member to ensure that Walmart receives excellent service.
• Ensure that day to day sourcing requests are resolved on a timely basis, acting as a bridge between the ClarusONE sourcing teams and the Walmart Health and Wellbeing (H&W) team, enabling speed of decision making and accurate execution.
• Review reporting on a monthly basis to ensure that Walmart is achieving its objective of lowest cost in generics procurement. Following the review of these documents, actions should be put in place to ensure their speedy resolution; documents to review include (but are not limited to):
  • Indirect contract performance
  • Primary vs Backup program spend
  • GID analysis of high volume of backup program spend
• Working with the Senior Account Manager to ensure that Walmart formulary is maintained and driving the right purchasing decisions in the Members.
• Maintain a high level of Member satisfaction by collaborating with various teams within ClarusONE to ensure that queries are dealt with promptly.
• Investigation and review of the service level issues for Walmart, particularly those items purchased via McKesson.
• Support in the preparation of monthly performance results to be fed into a monthly report for senior leadership.
• Seek opportunities to improve and enhance processes through technology that reduce effort and support Sourcing, the Member or the customer in generating more immediate value. This may include undertaking testing work and the rollout of any system changes so that they are fit for purpose for our Members.
• Working with the Senior Account Manager to establish a solid understanding of the customer’s most critical priorities for the medium and long term. This should then provide the basis from which ClarusONE can make the necessary changes to its processes and ensuring that it is on track to meet the Member’s needs.
• Participate in routine business meetings with ClarusONE teams, the Member and with the customer. Identify critical action points, stakeholders, and ensure follow through. Work closely with Member pricing and sell side functions to help track and resolve product implementation and pricing issues.
• Establish solid understanding of US generics landscape from a supplier, wholesaler, and retail business perspective, as well as ClarusONE / customer business processes.
• Provide cover for other members of the Member Engagement team, particularly for service level, which will involve attending weekly calls and distributing emails containing the weekly performance.
• Monitor market activity and analyse data to spot trends and opportunities that may further enhance the Member offering.

Required Experience/Skills

• 2 years key account management or related experience required.
• Excellent communication skills and able to work with all levels of management and internal/external customers to get results quickly – able to communicate complex data to stakeholders in a simplified and action-oriented manner.
• Well organized, process and team-oriented with the ability to prioritize quickly.
• Highly motivated self-starter: ability to initiate and manage work with sense of urgency.
• Ability to perform well in a results-driven environment that is constantly changing.
• Ability to build and maintain long‑term relationships.
• Strong analytical and problem-solving skills.
• Highly motivated self-starter; ability to initiate and manage work with minimal supervision.

Preferred Experience/Skills

• Bachelor’s degree or equivalent preferable.
• Pharmaceutical experience preferable.
• Knowledge and usage of statistical and data manipulation packages desirable e.g. Alteryx, Tableau, Excel.