Accommodation and Helpdesk Manager

Sodexo; United Kingdom; On-site; GBP 29,000 - 30,000; Full time

Job summary

A leading services company is seeking an Accommodation Services & Helpdesk Manager in Portsmouth. This role involves managing a team to deliver 24/7 accommodation services to Armed Services Personnel. The candidate should have previous supervisory experience and strong customer service skills. Benefits include mental health support, discounts, and a retirement plan.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

Discounts for you & family

Cycle to Work

Paid volunteering day

Qualifications

• Previous experience as team leader/supervisor/manager.
• Ability to manage and develop a team.
• Excellent communication skills.

Responsibilities

• Line manage staff and ensure service delivery.
• Organise staffing rota for 24/7 service.
• Build customer relationships and maintain compliance.

Skills

Team leadership

Customer service

Attention to detail

Working knowledge of MS Office

Tools

Database software

Job description

Overview

40 hours per week, Monday to Friday 8am to 5pm. However, flexibility may be required to cover evening and weekend working to meet business needs. Salary: £29000 to £30000 per annum. On-site benefits include a 10% discount in the Costcutter shop, free car parking, reduced-cost use of the gym on site, and access to the Historic Dockyard at HMS Portsmouth. Sodexo rewards and benefits apply. Role based at HMNB Portsmouth, PO1 4QT, supporting Armed Services Personnel as an Accommodation Services & Helpdesk Manager at the Home of the Royal Navy Fleet.

Responsibilities

• Line manage all staff within department (Circa 14 staff across accommodation reception and helpdesk).
• Organise and maintain rota to ensure 24/7 staffing service delivery to accommodation reception.
• Ensure effective communication with line manager, team, customer and client organisation.
• Build customer relationships on site.
• Have all full knowledge of any electronic operating systems.
• Carry out learning and development/ disciplinary and capability activities with direct reports.
• Ensure all direct reports are compliant in their job role.

What you bring

• Previous experience of working as team leader/supervisor/manager.
• Working knowledge of MS Office (Word, Excel and Outlook) and database software experience.
• Customer services skills.
• Attention to detail and adherence to standards.

What we offer

• Mental health & wellbeing support.
• Employee Assistance Programme for personal, legal, and financial advice.
• 24/7 virtual GP & lifestyle rewards.
• Discounts for you & family.
• Financial tools & retirement plan.
• Cycle to Work & paid volunteering day.