Access Assistant Access Inpatients

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional healthcare provider in Walsall seeks an enthusiastic Inpatient Access Administrator to join their team. The role involves managing bookings for theatre sessions while ensuring efficient service delivery. Candidates must exhibit effective communication skills, teamwork, and adaptability to a busy environment. Knowledge of the Patient Administration System is essential for supporting inpatients and assisting with the smooth operation of the office. This position works Wednesday to Friday, 9 am to 5 pm.

Qualifications

• Effective communication skills and confident, diplomatic team player.
• Knowledge of the Patient Administration System is vital.
• Ability to work in a calm, logical method while multi-tasking.

Responsibilities

• Provide a professional booking service for theatre sessions.
• Ensure patient bookings align with access targets.
• Plan and organize workload under supervision.

Skills

Effective communication skills

Team player

Enthusiastic and motivated

Ability to multi-task

Calm and logical working style

Tools

Patient Administration System

Job description

Inpatient Access Administrator

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly Inpatient Access team.

Inpatient Access Administrators provide a focal point for inpatients and are responsible for booking a variety of theatre sessions across the trust. You will need to be able to work in a calm, logical and methodical way but be able to multi‑task whilst dealing with frequent interruptions. You must have a flexible approach and possess effective communication skills. You must be a confident, diplomatic, team player who will thrive in a busy environment. Knowledge of the Patient Administration System is vital in this frontline role to provide support in the smooth running of this office.

Responsibilities

• To work in an Inpatient Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions.
• Using initiative to ensure that patients are booked in line with local and national access targets.
• Plan, organise and prioritise own workload, while accepting direction and delegation from Consultant Level, Inpatient Access Supervisor/ Deputy Divisional Director of Operations-Corporate Services.
• Working pattern Wednesday, Thursday, Friday – 9.00 am – 5 pm.

Requirements

• Enthusiastic and motivated with a flexible approach.
• Effective communication skills and confident, diplomatic, team player.
• Knowledge of the Patient Administration System.
• Ability to work in a calm, logical and methodical way, multi‑task and deal with frequent interruptions.

About Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state‑of‑the‑art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.