Nurse / Paramedic - Emergency Operations Centre

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A National Health Service ambulance trust in Crawley seeks a candidate for a clinical role involving remote assessments and patient management. Applicants must be skilled in communication and clinical decision-making, assisting in the coordination of care. The position requires successful completion of an extensive training program. The trust is committed to inclusivity and welcomes diverse applicants. This full-time position requires commuting within a 60-minute radius.

Benefits

Inclusive workplace policies

Flexible working arrangements

DBS check provided

Qualifications

• Experience in providing remote clinical assessments and managing incidents for patient safety.
• Ability to coach Emergency Medical Advisors and collaborate with healthcare professionals.
• Must have the capability to pass assessments during training to ensure clinical safety.

Responsibilities

• Provide clinical assessments and referrals for emergency patients.
• Support and coach Emergency Medical Advisors and dispatch teams.
• Ensure patient safety and allocate resources during incidents.

Skills

Clinical decision support

Communication skills

Negotiation

Clinical leadership

Job description

Overview

Provide remote clinical assessments, onwards referrals or home management advice using clinical decision support software and other IT systems for patients presenting to the 999 service. Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC (Ambulance resource dispatch teams). Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources. Communicate effectively with patients, carers, colleagues, and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate. Act as a point of clinical leadership and decision-making within the EOC, including safeguarding and capacity/consent decisions.

Training and onboarding (on the job requirements)

• 2 weeks NHSP Training
• 1 week CAD training (all Monday-Friday)
• 2 weeks EMA mentoring (shift work)
• 1 week NHSP clinician training (Monday-Friday)
• 2 weeks mentoring (shift work)
• The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position. You will be required to attend the full 8 weeks of training; no annual leave or days off will be agreed during this time. Failure to attend will result in your employment with the trust being terminated.
• Please note you will be required to be flexible during your mentoring period as we are unable to plan shifts ahead of time.
• Due to licence requirements, you must pass all assessments during your training to pass the course. A resit may be offered; if unsuccessful at the resit your employment will be terminated immediately with the Trust. You will also need to be signed off as clinically safe following mentor and diamond weeks; failure to meet the required standard will result in your employment being terminated with the Trust.

Salary, terms and conditions

• Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.
• Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination. Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff. In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.
• All positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.
• You will be asked to declare any unspent/unfiltered convictions as part of the application process. Shortlisted applicants will receive a self-declaration form to complete prior to interview. For queries regarding declarations, contact the Recruitment Advisor listed on the vacancy.

Equality, diversity and inclusion

The Trust is committed to being an inclusive employer — a place where we can all be ourselves and succeed. We offer family-friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds. We actively support equality of opportunity for all staff and welcome applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust aims to reflect the diversity of the community in its workforce and guarantees an interview to candidates with disability who meet the essential criteria. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups. The Equality Act 2010 protects disabled people, including those with long-term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you declare a disability, we can arrange reasonable adjustments to ensure fair selection processes, including the interview.

Application process and notes

When completing the application please use your name as it appears on your passport and include email addresses and contact numbers for referees to avoid delay. We allow application format accommodations (e.g., large print or braille) on request via the vacancy email. If shortlisted, you will be asked to provide the last three years of history in the reference section. We regret that due to high application volumes we will only contact shortlisted applicants. Check your Trac Jobs account for updates. The Trust reserves the right to close the vacancy early if sufficient applications are received. Follow our recruitment updates on Twitter @SECAmbRecruit, Facebook page SECAmb NHS Recruitment, and LinkedIn at South East Coast Ambulance Service NHS Foundation Trust.

Role suitability and location

This is a fully office-based role at NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45–60 minutes’ commuting distance.

Additional notes

We understand that AI tools can be useful for generating ideas or structuring your application. However, any content submitted must reflect your own experiences, skills, and understanding. Applications generated wholly or in large part by AI may be excluded if not personalised or accurate. If you are a current SECAmb employee, successful applicants move to terms and conditions associated with the post. Unsocial hours payments are paid under Agenda for Change Section 2; claims are via the monthly timesheet. More information is available in the Agenda for Change handbook and on The Zone.