3rd‑Line Tech Support Analyst — Hybrid

KFC UK & I - Technology; Woking; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading fast-food brand in Woking seeks a 3rd line support analyst to provide world-class support to over 1000 restaurants. The role involves technical support, stakeholder collaboration, and development of digital solutions. Candidates should have support desk experience, strong communication skills, and a passion for technology. The position offers hybrid working arrangements and various employee benefits, including health support and a bonus scheme.

Benefits

Hybrid working from Woking

Up to 11% company pension contributions

25 days' holiday plus bank holidays

Private healthcare and Digital GP access

25% off meals

Qualifications

• Experience in a support desk environment.
• Ability to manage multiple stakeholders effectively.
• Desired experience in IT engineering or networking.

Responsibilities

• Provide 3rd level technical support to all KFC restaurants.
• Collaborate with the technology team and external partners.
• Support with the development and administration of kiosks and online solutions.

Skills

Technical support experience

Communication skills

Stakeholder management

Passion for technology

Tools

Microsoft Office Suite

Job description

A leading fast-food brand in Woking seeks a 3rd line support analyst to provide world-class support to over 1000 restaurants. The role involves technical support, stakeholder collaboration, and development of digital solutions. Candidates should have support desk experience, strong communication skills, and a passion for technology. The position offers hybrid working arrangements and various employee benefits, including health support and a bonus scheme.