3rd Line IT Technical Analyst

TribePost Ltd; Borehamwood; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading IT service provider in Borehamwood is looking for a 3rd Line IT Technical Analyst. This role involves supporting clients with Microsoft 365, Azure, and more, alongside mentoring apprentices and driving process improvements. Ideal for candidates with 3-5 years of experience in a technical support role. Benefits include competitive salary, training opportunities, and flexible working arrangements.

Benefits

20 days holiday plus bank holidays

Bupa Cash plan

4% Pension contribution

Stock options after 1 year

Private Health Insurance after 2 years

Free parking

Training programmes

Qualifications

• 3-5 years’ experience demonstrating support knowledge to a 3rd line level.
• Ability to deliver outstanding customer service.
• Experience in managing and resolving incidents and support requests.

Responsibilities

• Deliver outstanding customer service as a technical escalation point.
• Manage and resolve incidents and support requests.
• Support and mentor apprentices and colleagues.
• Contribute to process improvement and internal IT management.

Skills

Microsoft 365

Microsoft Entra

Windows Server (2016 / 2019 / 2022)

Active Directory

Windows networking

Basic routing, switching and Firewall rules

Job description

Chalkline are now recruiting for a 3rd Line IT Technical Analyst!

3rd Line IT Technical Analyst

Location: Borehamwood, WD6 1JD
Salary: £45,000 – £55,000 per annum, DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service

At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business!

We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client.

Our commitment doesn’t stop at our customers. We’re just as focused on our team!

If you’re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.

We’re now recruiting for a 3rd Line IT Technical Analyst to work directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.

Ideal applicants will have 3-5 years’ experience and demonstrate support knowledge to a 3rd line level of the following technologies:

• Microsoft 365
• Microsoft Entra
• Windows Server (2016 / 2019 / 2022)
• Active Directory
• Windows networking
• Basic routing, switching and Firewall rules

As our 3rd Line IT Support Analyst, you will be responsible for:

• Delivering outstanding customer service and act as a technical escalation point for 1st, 2nd line, and sales/support teams.
• Managing and resolving incidents, projects, and support requests to a high standard, ensuring updates and communication with clients throughout.
• Taking ownership of tasks, deadlines, and personal learning of new environments and technologies.
• Supporting and mentoring apprentices and colleagues, fostering teamwork, knowledge-sharing, and professional standards.
• Assisting with project delivery, including hardware deployment, software installation, and onsite support when required.
• Contributing to process improvement, research and development of products, and internal IT management (e.g. servers, domains, PC builds).
• Providing cover for team members, supervise where needed, and actively pursue personal and professional development, including relevant certifications.

Why Join Chalkline?

• Work with the latest Microsoft technologies
• Gain industry-recognised certifications
• Be part of a friendly, supportive team that values quality and professionalism
• Receive continuous learning and development opportunities
• Make a real impact in a growing business

Plus free parking, training programmes and much more!

If you feel you have the skills and experience to be successful in this role then click on ‘APPLY‘ today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

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