3rd Line Infrastructure Engineer

Fujitsu; Bracknell; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company in Bracknell is seeking a skilled 3rd Line Support Engineer to manage virtualization and server administration. You'll be responsible for troubleshooting complex issues and mentoring junior engineers. The role offers excellent benefits along with a flexible working environment from day one. Applicants are encouraged even if they do not meet all the listed requirements.

Benefits

26 days annual leave

Double matching pension contributions

Life assurance

Flexible benefits

Employee discounts

Private medical benefits

Qualifications

• Experience in Windows Server administration 2016-2022.
• Experience supporting MS Office applications.
• Mentoring junior technical engineers.

Responsibilities

• Manage the virtualisation environment.
• Server infrastructure monitoring.
• Apply best practice principles for service delivery.

Skills

3rd Line support experience

Advanced troubleshooting

PowerShell scripting

VMWare vSphere Infrastructure

Active Directory

Tools

VMWare

Microsoft System Centre

Trellix

TrendMicro

Job description

This is an office-based role due to the nature of our support requirements.

This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team’s overarching objective of delivering exceptional customer service and ensuring robust estate maintenance.

Key Responsibilities

• Manage and maintain the virtualisation environment (VMWare)
• Windows Server administration 2016-2022
• Advanced troubleshooting and problem resolution for complex infrastructure issues
• Apply best practice principles to optimise service delivery and operations
• BAU Support activities
• Server infrastructure monitoring and lifecycle management

Your experience

• Experience working in a 3rd Line support role
• Experience supporting MS Office applications
• Active Directory & Group Policy
• VMWare vSphere Infrastructure, VMWare Horizon
• Microsoft System Centre (SCOM, SCCM, SCSM)
• Trellix and/or TrendMicro Security Products
• Veeam backup and recovery
• PowerShell scripting for automation and data mining
• Developing and maintaining documentation
• Mentoring and coaching junior technical engineers

Desirable

• Microsoft Windows 10/11
• SharePoint 2016 Administration and maintenance
• Microsoft Exchange
• Basic Linux administration
• ITIL methodologies

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in a lower-level infrastructure support role, this could be the next opportunity for you.

This role will require you to become security cleared to a high level. Please note the National security vetting: clearance levels - GOV.UK information.

Expected working

Our hours of support are Monday to Friday 08:00 – 18:00 to fulfil 37 hours per week. This could be on an early or late start, rotated as directed by service delivery/team lead.

Your benefits

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP
• Role dependent benefits: Private medical
• Work Your Way is our approach to flexible working – this is available from day 1 of joining.

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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