3rd Line Engineer

Cloud Decisions; Wales; On-site; GBP 40,000 - 50,000; Full time

Job summary

Cloud Decisions is seeking a dynamic 3rd Line Support Engineer to provide high-level technical support to their consultancy practice. Located in Newport, the role demands a broad knowledge of technologies such as VMware, Cisco, and Windows Server, while fostering a supportive work environment focused on professional growth.

Benefits

25 days holiday plus bank holidays

Additional half a day holiday on birthday

Salary sacrifice pension scheme

Cash plan medical care

Private medical insurance

Quarterly prize draw

Employee discounts

Free fruit in the office

Qualifications

• Broad understanding of deployment and management technologies.
• Curious about new technologies and customer-focused.
• Experience in providing technical support and guidance.

Responsibilities

• Act as a key technical contact for customers.
• Provide training and support to junior staff.
• Work through assigned Service Desk tickets.

Skills

VMware

Cisco

Linux

Veeam

vSphere

Windows Server

Office365

Exchange

SQL

WatchGuard Firewalls

Cisco ASA

Kaspersky AV

Job description

3rd Line Support Engineer

To £50,000 | Newport | Enterprise Microsoft Consulting Partner | Rapidly growing organization - 50% revenue growth last year | Enviable

Company Culture

“Without a doubt, the people within this organisation are the best thing about working here. Everyone is friendly, down to earth and happy to help which makes for a dynamic and caring work environment. I don’t dread going into the office, I love it here” – Current Employee

About the role…

Cloud Decisions have partnered with a fast-growing Consultancy practice, that looks after a number of high-profile customers in multiple sectors. The consultancy is at a new stage of growth and fresh development pathways have been set to assist more clients with their transformation journeys. The consultancy offers high-level support to help them deliver their projects. We are looking for a pioneering & dynamic 3rd Line Engineer that is looking for professional advancement in a forever growing organization.

About you…

To be successful in this role you will need to have a broad understanding of the technologies that the organization deploys and manages. You will have an outward looking view and be curious about new technologies in this forever changing environment. You will always seek to understand the customers viewpoint and you will have the ability to provide technical support and guidance to exciting organizations and more junior members of staff. Ideal candidates will live within commuting distance of our newly refurbished Cardiff office. You will be joining a team of dedicated and hardworking individuals who care deeply about what they do, but also care deeply about a work-life balance.

As an experienced 3rd Line Engineer, there will also be an expectation to:

• Be a key technical contact for customers

• Provide training and support to junior members of staff

• Work through assigned Service Desk tickets

• Attend customer sites when required

• Visit Datacentres and carry out tasks when require

Key technical requirements (Knowledge of most, not all of the following):

• VMware

• Cisco

• Knowledge of Linux

• Veeam

• vSphere

• Windows Server

• Office365

• Exchange

• SQL

• WatchGuard Firewalls

• Cisco ASA

• Kaspersky AV

Additional Requirements Include:

• Have a full driving license

• Undertake travel to customer sites as required in addition to technology office locations

• Flexibility; the ability to work out of hours where necessary

Benefits

• 25 days holiday (plus bank holidays)

• An additional half a day holiday on your birthday

• Salary sacrifice pension scheme

• Cash plan medical care

• Private medical insurance

• Quarterly prize draw

• Employee discounts

• Free fruit in the office

What to do next... simply get in touch/apply here!

Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background.