3rd Line Cloud Support Network Engineer - DV Cleared

Experis; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading IT services provider is seeking a 3rd Line Cloud Support Network Engineer to maintain and troubleshoot secure infrastructure. The role involves providing network support in a mission-critical environment and engaging directly with customers and stakeholders. Candidates should have experience with various network tools, including VCenter NSX-T and Cisco technologies, to support a high-profile user community.

Qualifications

• Experience in providing 3rd line network support in secure environments.
• Ability to monitor and respond to event management alerts.
• Strong communication skills for engaging with stakeholders.

Responsibilities

• Provide 3rd line network support to a secure, mission-critical environment.
• Monitor Event Management tooling, triage alerts, and escalate where necessary.
• Engage with internal teams and customers on issue resolution.

Skills

Network support

Troubleshooting

Customer engagement

Tools

VCenter NSX-T

Cisco Firepower Management Centre

Cisco IOS

Cisco ISE

Juniper Switches & JUNOS

SolarWinds

Active Directory

Windows Servers

Job description

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You\'ll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.

Key Responsibilities

• Provide 3rd line network support to a secure, mission-critical environment

• Monitor Event Management tooling, triage alerts, and escalate where necessary

• Engage with internal teams, customers, and stakeholders on issue resolution

• Contribute to service improvement and documentation upkeep

• Shift patterns are 07:00-15:00 and 11:00-19:00

Technical Requirements

• VCenter NSX-T

• Cisco Firepower Management Centre

• Cisco IOS

• Cisco ISE

• Juniper Switches & JUNOS

• SolarWinds

• Active Directory

• Windows Servers