2nd Line Support Engineer

Perfect Management Limited; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established IT solutions organization based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer. The ideal candidate will maintain high customer service standards while providing support via phone, remote access, and email. Responsibilities include diagnosing technical issues and mentoring colleagues. Candidates should have at least 3 years of similar experience and expertise in Microsoft operating systems and infrastructure technologies. This role offers an opportunity to deal directly with customer issues in a dynamic environment.

Qualifications

• At least 3 years of experience in 2nd and 3rd Line Support.
• Proficiency in Microsoft Server and Desktop operating systems.
• Experience with core Microsoft infrastructure technologies.

Responsibilities

• Maintain high customer service for all support queries.
• Provide telephone, remote, and email support.
• Diagnose and resolve technical issues to customer satisfaction.

Skills

Microsoft Server and Desktop operating systems

Core Microsoft infrastructure technologies

Backup technologies

Server hardware maintenance

Tools

Veeam

Acronis

Backup Exec

Job description

My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2 nd and 3rd Line Support Engineer to deal with customer issues.

Responsibilities

• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide telephone, remote and email support
• Diagnose and resolve hardware, software, network and peripheral technical issues to customer's satisfaction via remote support
• Monitor and proactively resolve issues with remote back‑up systems
• Visit customer sites when required
• Supporting and mentoring colleagues with any technical limitations
• Assist with support calls on the helpdesk

Requirements

• Microsoft Server and Desktop operating systems (SBS/2012/2016/2019 Server/7/8/10)
• Core Microsoft infrastructure technologies and solutions (Exchange, IIS, AD, RDS)
• Backup technologies including Veeam, Cloud Connect, Acronis, Backup Exec
• Server hardware maintenance and troubleshooting

If you have the above experience, at least 3 years experience is the same role and live within easy commuting distance of Watford, Herts, please apply now with a covering letter outlining your skills and experience for this role.