2nd Line Support Engineer

ISR Recruitment Ltd; Holbeton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is searching for a 2nd Line Support Engineer in Plymouth, Devon. The role involves working with a high-security client and supporting multiple customers in a split position. Candidates should have at least 2 years of experience, strong Windows Server and Office 365 knowledge, and a background in managed service environments. This position offers great opportunities for professional growth and exposure to diverse technologies. Competitive salary plus excellent benefits are included.

Benefits

25 days holiday plus bank holidays

Private Pension

Life Insurance

Training opportunities

Qualifications

• 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential.
• Full driving licence is essential.
• Experience of Agile methodologies would be an advantage.

Responsibilities

• Work directly with a high-security client on-site, in Plymouth.
• Support multiple MSP customers remotely and on-site.
• Develop skills in a role that combines technical expertise, problem-solving, and client engagement.

Skills

Ability to work under pressure and manage multiple projects

Excellent customer service skills

Strong Windows Server Experience

Excellent Office 365 knowledge

Basic Network understanding

VMWare/Hyper-V knowledge

Education

Technical qualifications such as CompTIA+, Network +

Experience working for an MSP

ITIL qualification

Job description

• 2nd Line Support Engineer
• Plymouth, Devon
• c£32,500 per year
• Plus excellent company benefits (including 25 days holiday plus bank holidays, Private Pension, Life Insurance and industry recognised certifications and training opportunities)

Skills and Experience

• Ability to work under pressure and manage multiple projects
• 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
• Full driving licence is essential
• Experience working for an MSP is essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)
• VMWare/Hyper-V knowledge
• Working within an ITIL environment. Preferably holding a current qualification
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience of Agile methodologies would an advantage

The Opportunity

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site.

This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands‑on experience in a fast‑paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP.

You’ll gain exposure to a diverse range of technologies, clients and security‑focused environments, while developing your skills in a role that combines technical expertise, problem‑solving and client engagement.

Applications

Please contact John Noonan here at ISR to learn more about this new role working as a 2nd Line IT Support Engineer and our exciting client based in Devon and their ongoing growth plans for 2026