2Nd Line Service Desk Engineer

Constant Recruitment Ltd; Ashford; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A respected Managed Service Provider in Ashford is seeking a skilled 2nd Line Service Desk Engineer. This position offers the chance to work in a hybrid environment, balancing on-site client work with office tasks. Ideal candidates will have experience in service desk roles and a strong aptitude for IT support. Training opportunities are extensive, covering critical technologies such as Microsoft 365 and Azure. We're looking for someone who can thrive in a fast-paced, customer-focused environment.

Benefits

Extensive training opportunities

Hybrid working model

Qualifications

• Experience in a service desk role (service provider or corporate environment).
• Proven abilities in IT support and installation.
• Driving license for onsite client visits.

Responsibilities

• Provide technical support and installation for various IT systems.
• Assist with troubleshooting Microsoft 365 and SharePoint.
• Support networking and hardware-related issues.

Skills

Technical skills

Communication skills

Customer service skills

Ability to work under pressure

Tools

Microsoft 365

Intune

Active Directory

TCP/IP

SharePoint

Job description

2nd Line Service Desk Engineer

Ashford, Kent

Up to £32k DOE

Essential Requirement: Driving license for onsite client visits

Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?

Would you enjoy a mixture of on-site client work and office-based tasks?

Does hybrid working after probation sound appealing?

Look no further!

Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer.

We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.

You will encounter a variety of technologies, including:

• Microsoft 365
• SharePoint
• Intune
• Active Directory
• Networking

This role will allow you to continuously expand your skill set.

What We Are Looking For:

• Excellent technical and communication skills
• Strong customer service skills with a can-do attitude
• Ability to work calmly and patiently under pressure
• Previous experience in a service desk role (service provider or corporate environment)
• Proven abilities in IT support and installation

Working knowledge of:

• Microsoft Desktop & Office Systems
• Microsoft 365 and SharePoint troubleshooting
• Intune and endpoint management
• Active Directory Security and Administration
• TCP/IP, DNS, DHCP
• Hardware support and more!

They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like:

• MS 365 Admin
• Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
• Azure Fundamentals
• And much more!

If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!

Note: The list of training opportunities is subject to change as they continually adapt to industry trends.

Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.