2nd Line Network & Applications Desktop Support - REF 1205

Interface Recruitment UK; Bradford; On-site; GBP 24,000 - 33,000; Full time

Job summary

A leading digital infrastructure specialist in Bradford is seeking a 2nd Line Support/Systems Engineer to provide expert IT support. The ideal candidate will troubleshoot complex technical issues and support a diverse client base. Benefits include 28 days of holiday, wellness days, and competitive salary ranging from £24,000 to £33,000, depending on experience and qualifications.

Benefits

28 Days Holiday

4 Wellness Days per year

Free Parking

Qualifications

• Experience in a technical support centre or service desk environment.
• Proficiency in supporting software applications and troubleshooting network issues.
• Strong knowledge of LAN, WAN, WLAN infrastructure.

Responsibilities

• Provide expert 2nd line support across a range of IT systems and software.
• Assist in maintaining high-performance IT environments for a diverse client base.
• Translate technical speak into human language for clients.

Skills

Expert 2nd line support

Troubleshoot complex technical issues

Knowledge of network infrastructure

Excellent communication skills

Tools

VPN platforms

LAN

SQL

Job description

Overview

2nd Line Network & Applications Desktop Support – REF 1205

28 Days Hols incl BH / 4 Wellness Days per year / Free Parking

Region: West Yorkshire

Role - 2nd Line Support/Systems Engineer

Location – Bradford (Fully Site Based)

Salary - £24,000 – £33,000 (Depending on experience & qualifications)

Full-time

Our client doesn’t just follow technology trends, they set them. From full-campus wireless LAN rollouts to intelligent security systems, they deliver cutting-edge network infrastructure for some of the UK’s most dynamic organisations. Projects range from major educational institutions to complex commercial deployments and every one of them is powered by the same thing, a committed and longstanding employee base.

With 40+ years of experience and a national reputation for quality and innovation, this is not your average IT company. Award-winning, fast-growing, and deeply passionate about the future of network-based technologies all nestled into brand new offices, fully owned by the business.

And now, we’re looking for a 2nd Line Support/Systems Engineer who wants to grow with the business.

The Role

You’ll join a skilled support team and become a technical linchpin, helping to keep systems online, users connected, and businesses moving. Every day is different and that's exactly what the team thrives on.

• Provide expert 2nd line support across a range of IT systems and software
• Troubleshoot complex technical issues spanning networks, VPNs, and applications
• Work hands-on with LAN, WAN, WLAN infrastructure
• Assist in maintaining high-performance IT environments for a diverse client base
• Translate technical speak into human language for clients (you’ll be the friendly expert they trust)
• Experience in a technical support centre or service desk environment
• Strong knowledge of network infrastructure (LAN, WAN, WLAN)
• Proficiency in supporting software applications and troubleshooting network issues
• Experience working across multiple VPN platforms for remote support
• Excellent communication skills, with the ability to explain technical issues to non-technical users

Nice to Have (but not essential):

• Certifications like CCNA, CompTIA+, or similar
• Exposure to SQL or other database systems
• Knowledge of IPCCTV, VMS, or access control technologies

This is more than just a helpdesk job. It’s a chance to join one of the UK’s leading digital infrastructure specialists and build a career that evolves with technology itself.

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