2nd Line IT Technician - WNAT (Based at Springwood High School)

West Norfolk Academies Trust; North End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused educational trust in North End seeks a 2nd Line IT Technician to ensure excellent ICT facilities across schools. The technician will support staff and students, maintain hardware, and manage software deployments. Ideal candidates should have strong communication skills, a background as an IT Technician, and a willingness to assist colleagues. This role offers a fantastic opportunity to join a dedicated team.

Qualifications

• Demonstrable background as an IT Technician.
• Previous experience working in a school environment is advantageous.
• Willingness to provide cover for colleagues.

Responsibilities

• Provide support to the workforce across the Trust.
• Assist with configuration, support, servicing and repairs of ICT equipment.
• Monitor, respond and resolve tickets logged on the help desk.

Skills

Excellent communication

Organisational skills

Resilience

Interpersonal skills

Tools

Microsoft Windows

Apple products

Google Chromebooks

Job description

West Norfolk Academies Trust is seeking a 2nd Line IT Technician. Reporting to the Trust ICT Manager, you will be a focal point within the schools for all ICT related issues. This is a great opportunity to join an extremely friendly, committed and supportive team of staff.

Overview

Main responsibilities will be to ensure the availability of excellent ICT facilities across the Trust Primary schools either remotely or via site visits. Ensure hardware and other systems are highly maintained and that staff, pupils and parents are supported in using ICT to enhance learning. You will possess a good working knowledge of maintaining ICT hardware and software including Microsoft Windows Networking, Apple products and Google Chromebooks.

Qualifications & Experience

• Demonstrable background as an IT Technician.
• Resilience and excellent organisational skills.
• Excellent communicator with outstanding interpersonal skills.
• Previous experience working in a school environment (advantageous but not essential).
• Willingness to provide cover for colleagues.

Responsibilities

• General – Provide support to the workforce across the Trust, ensuring that ICT hardware and software is fit for purpose and in working order.
• Provide advice, support, training and guidance to users.
• Assist with configuration, support, servicing and repairs of ICT equipment in line with the Trust ICT Roadmap.
• Administer arrangements for securing data, ensuring backup procedures, disaster recovery plans and other systems are working effectively.
• Provide support for academy IT systems such as VLE, website, internet, MS Office, school MIS system etc.
• Monitor, respond and resolve tickets logged on the help desk, escalating complex issues as appropriate, as well as proactively identifying and resolving issues.
• Provide support during lessons in the use of ICT equipment.
• Document all faults and resolutions, accurately and systematically.
• Hardware – Carry out fault-finding, repairs and hardware upgrades on printers, PCs, laptops and teacher tools such as visualizers and interactive boards.
• Managing networking switches, Wi‑Fi APs, fibre and Cat6 cabling.
• Software – Application deployment and upgrades.
• Maintain the web filtering system safeguarding students.
• Support – Assist 3rd line support when needed.
• Communicate with both hardware and software vendors regarding problems or support issues.
• Communicate with Internet Service Provider regarding internet issues.
• Organise warranty returns.
• Maintain the service desk call stack.
• Administration – Complete manual orders if required.
• General Windows Active Directory and G‑Suite administration.
• Ensure ICT system documentation is maintained.
• Identify and execute projects to ensure the ICT system are maintained and improved.
• Take a lead role in mentoring junior members of the ICT team.

Personal and Professional Conduct

The duties and responsibilities listed in this job description provide a summary of the main aspects of the role. This is not an exhaustive list and the post holder may be required to carry out other tasks, as deemed appropriate to the grade and nature of the post. This job description is current at the date indicated below but, in consultation with the post holder, it may be changed by the Headteacher to reflect or anticipate changes in the post commensurate with the grade or job title. Due to the routine of the school, the workload may not be evenly spread throughout the year. Flexibility of hours, a flexible attitude and willingness to assist others in the team, when required, is necessary.