2nd Line IT Support Engineer - Cloud, Telecoms & Security

Armstrong Talent Partners; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider is seeking a 2nd Line IT Support Engineer in Glasgow. This role involves providing technical support for IT issues across desktop, server, cloud, and telecoms environments. The ideal candidate will troubleshoot incidents, support telecom platforms, and assist with user onboarding. Experience in managing telecoms systems and a strong technical background are essential for this position.

Qualifications

• Ability to provide technical support across various IT environments.
• Experience in troubleshooting and incident resolution.
• Familiarity with telecoms platforms and tasks.

Responsibilities

• Provide technical support for IT issues escalated from 1st Line.
• Troubleshoot and resolve incidents in line with SLA targets.
• Support and administer telecoms platforms including Gamma Horizon.

Skills

Technical support for desktop and server environments

Troubleshooting and resolving incidents

Experience with telecoms platforms

User onboarding and device setup

Job description

A leading IT solutions provider is seeking a 2nd Line IT Support Engineer in Glasgow. This role involves providing technical support for IT issues across desktop, server, cloud, and telecoms environments. The ideal candidate will troubleshoot incidents, support telecom platforms, and assist with user onboarding. Experience in managing telecoms systems and a strong technical background are essential for this position.