2nd Line Engineer

Atlas Recruitment Group ltd; Maidstone; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency is seeking a 2nd Line Engineer based in Maidstone to provide high-quality IT support. In this role, you will resolve issues and keep systems running smoothly, working closely with users. Ideal candidates will have 2+ years in IT support, expertise in Active Directory and Microsoft 365, and possess strong troubleshooting skills. This position offers a hybrid working model with opportunities for growth in a collaborative environment.

Qualifications

• 2+ years in a 2nd line IT support role.
• Strong understanding of Active Directory, Microsoft 365, and Windows Server.
• Solid skills in Windows, networking, and troubleshooting.
• Confident communicator with a customer-first mindset.

Responsibilities

• Resolve escalated tickets and support on-site.
• Learn new tech and contribute to service improvements.
• Maintain smooth operations and keep systems running.

Skills

Active Directory

Microsoft 365

Windows Server

Troubleshooting

Customer communication

Job description

2nd Line Engineer - Managed Services

Maidstone, Kent

Hybrid/Flex working (Remote for now)

Up to £34K

We're looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers.You'll be the bridge between first-line fixes and third-line expertise—owning complex issues, working directly with users, and keeping systems running smoothly.

This is a hands-on role where no two days are the same: one minute you're resolving escalated tickets, the next you're supporting on-site, learning new tech, or contributing to service improvements.

You'll join a collaborative team that values curiosity, clear communication, and doing things properly.

If you like responsibility, variety, and room to grow, you'll feel at home here.

Essential background

• 2+ years in a 2nd line IT support role
• Strong Active Directory, Microsoft 365, and Windows Server experience
• Solid Windows, networking, and troubleshooting skills
• Confident communicator with a customer-first mindset