24hr Relief Switchboard Operator

Salisbury NHS Foundation Trust; Salisbury; On-site; GBP 24,000 - 27,000; Full time

Job summary

A reputable healthcare provider in Salisbury is looking for a 24hr relief operator for their switchboard team. The position requires excellent people skills, the ability to work under pressure, and a flexible approach. Candidates should have GCSE level education or equivalent and ideally some customer care experience. The salary ranges from £24,937 to £26,598 per annum, with additional pay for unsocial hours. Benefits include NHS discounts and a generous holiday package.

Benefits

Minimum 35 days paid holiday (pro rata)

NHS discounts

Generous pension scheme

On-site leisure centre

Car parking (fee applies)

Qualifications

• Previous experience in customer care is beneficial.
• Experience in a switchboard environment is an advantage.

Responsibilities

• Receive and process calls as part of the switchboard team.
• Provide front-facing service via the enquiries window.
• Maintain calm and professionalism under pressure.

Skills

Excellent people skills

Ability to work under pressure

Teamwork

Flexibility in approach to work

Education

GCSE or equivalent

Tools

Basic competency in IT

Job description

We are currently seeking professional and well-presented individuals to join our busy Switchboard team at Salisbury NHS Foundation Trust as a 24hr relief operator.

Our department provides a welcoming 24‑hour, 7‑days‑a‑week telephony and internal emergency response service. The team processes circa 1.2 million calls per year.

In addition to receiving and processing calls, the switchboard team is also front‑facing for patients, staff and visitors via the enquiries window at the main entrance.

Salary Details: All time worked on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am +35 % to hourly rate. All time worked on Sundays and Public Holidays (midnight to midnight) +69 % to hourly rate. Hourly rate starts at £12.75.

Main duties of the job

We are looking for someone who can work alone and as part of a team, can work well under pressure and remain calm in challenging/difficult situations.

The successful candidate will be responsible, reliable, have excellent people skills and a flexible approach to work.

Previous switchboard or customer care experience would be useful but training and support will be given.

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience. We are driven to deliver an outstanding experience for everyone, and have been well regarded for the quality of care and treatment we continue to provide for our patients and staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests based on the needs of the service. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On‑site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work, with easy access to London and local airports. The city of Southampton is only a short train or car journey away, and Bournemouth is also accessible by sea. Explore what Salisbury has to offer at www.experiencesalisbury.co.uk.

Person Specification

• Education level of GCSE or equivalent
• Basic competency in I.T.
• Level of communication skills
• Level of experience in customer care
• Previous experience of a switchboard environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Salary: £24,937 to £26,598 per annum (pro rata). Shift enhancements for unsocial hours apply.