24/7 Support Center Lead | Shift Supervisor & Mentor

black.ai; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A workplace wellbeing organization in Manchester seeks a Shift Supervisor to lead onsite support for members. The ideal candidate will guide Care Specialists, manage multiple responsibilities, and respond to emergencies while maintaining service quality. With a strong commitment to teamwork and member support, this fast-paced role offers impactful contributions to team dynamics and operational excellence.

Benefits

25 days annual leave plus public holidays

Free access to the Sonder app for employees and families

Paid parental leave

Annual development contribution and study leave

Employee Share Option Plan (ESOP)

Annual wellbeing fund access

Volunteer leave

Qualifications

• Experience in problem-solving and management roles.
• Ability to manage emergencies and multiple priorities.
• Experience in operations center environments is a plus.

Responsibilities

• Lead the onsite Support Centre and ensure member support delivery.
• Mentor and coach Care Specialists to enhance team performance.
• Respond to high-pressure situations and ensure timely resolutions.
• Collaborate with other departments to maintain service efficiency.

Skills

Problem-solving

Leadership

Communication

Critical thinking

Team culture

Job description

A workplace wellbeing organization in Manchester seeks a Shift Supervisor to lead onsite support for members. The ideal candidate will guide Care Specialists, manage multiple responsibilities, and respond to emergencies while maintaining service quality. With a strong commitment to teamwork and member support, this fast-paced role offers impactful contributions to team dynamics and operational excellence.