24/7 Forensic Call Triage Specialist

NHS; Braintree; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare organization is seeking an Emergency Call Handler to provide 24/7 support for individuals affected by sexual assault and rape. The successful candidate will excel in communication, manage high call volumes, and work alongside professional services. A keen understanding of call handling and the ability to work under pressure are essential. Competitive hours range from 16 to 40 hours per week, offering various contracts.

Benefits

Enhanced sickness pay scheme

Pension Scheme

Life Assurance

Qualifications

• Ability to manage stressful situations and make sound decisions.
• Demonstrates sensitivity to the needs of individuals and groups.
• Knowledge of health and safety issues.

Responsibilities

• Provide 24/7 support to people affected by sexual assault and rape.
• Deliver high-quality telephone triage and call handling.
• Manage a high volume of calls under tight deadlines.

Skills

Excellent telephone manner

Effective communication skills

IT literate

Self-motivated

Education

Minimum of 3 GCSEs at grade C or above

Job description

A leading healthcare organization is seeking an Emergency Call Handler to provide 24/7 support for individuals affected by sexual assault and rape. The successful candidate will excel in communication, manage high call volumes, and work alongside professional services. A keen understanding of call handling and the ability to work under pressure are essential. Competitive hours range from 16 to 40 hours per week, offering various contracts.