2026 Chubb Apprenticeship Programme: Claims & Operations, London

Chubb; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global insurance leader is looking for individuals to join its dynamic Apprenticeship Programme in Claims and Operations. You will support underwriting teams, manage bookings, and help implement process improvements. Candidates should have minimum A-levels with strong communication and organisational skills. This apprenticeship offers a competitive salary, a comprehensive benefits package, and the opportunity to gain an industry-recognised qualification while working in a collaborative environment.

Benefits

Competitive salary

Comprehensive benefits package

Personal and professional development

Qualifications

• Proficient in written and spoken English.
• High level of accuracy and attention to detail.
• Strong organisational skills and ability to prioritise tasks effectively.

Responsibilities

• Support underwriting teams to deliver exceptional client service.
• Assist in developing and delivering claims strategy.
• Collaborate with diverse teams and stakeholders.

Skills

Communication skills

Customer-centric mindset

Attention to detail

Organisational skills

Problem-solving mindset

Proactive approach

Education

Minimum A-levels (grade C or above) or equivalent

Job description

Support underwriting teams to deliver exceptional client service. You'll take ownership of key operational tasks, including:

Responsibilities

• Recording insurance risks
• Managing bookings
• Preparing policy documents
• Processing endorsements

You'll also identify and implement process improvements to optimise efficiency and enhance workflows. Working at the heart of our business, you'll collaborate with diverse teams and build a strong foundation in insurance operations.

Claims

Discover what happens behind the scenes after an incident.

• Assist in delivering Chubb's claims strategy
• Collaborate with internal and external stakeholders
• Ensure claims are handled efficiently and in line with standards

By working closely with the claims team, you'll develop the skills to exceed customer and broker expectations and lay the foundation for a successful career in insurance claims.

About the Role

We're looking for individuals eager to learn, grow, and succeed in a dynamic environment.

No prior experience in insurance is required; just a willingness to embrace new challenges and develop your skills.

Qualifications

• Minimum A-levels (grade C or above) or equivalent (e.g., Scottish Standard Grade, Junior Certificate in Ireland), including GCSE Mathematics and English
• Proficient in written and spoken English
• High level of accuracy and attention to detail
• A customer‑centric mindset with the ability to empathise and build rapport
• Excellent verbal and written communication skills
• A proactive, solution‑oriented approach with adaptability to new processes
• Strong organisational skills and the ability to prioritise tasks effectively
• A collaborative mindset, curiosity, and eagerness to solve problems
• A "can‑do" attitude, commitment to excellence, and a drive to learn

Chubb Apprenticeship Programme: Claims & Operations

With You, Chubb is Better

• Are you ready to launch your career in the dynamic world of insurance?
• Do you want to gain hands‑on experience while earning an industry‑recognised qualification?
• Are you excited to work for a global organisation where your contributions make a real impact?

At Chubb, we assess, assume, and manage risk with expertise and discipline. As a global leader in insurance, we operate in 54 countries and territories, offering a wide range of products, including property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. Chubb is defined by its broad product offerings, exceptional financial strength, and global reach, supported by local expertise. As part of our team, you'll work in diverse, multicultural environments that foster international collaboration and enhance communication and cultural understanding. We are committed to developing our employees, offering extensive opportunities for progression and professional growth. Joining Chubb as an Apprentice is more than just a role; it's the beginning of an exciting and rewarding career.

Benefits

• A competitive salary with growth potential as you gain experience
• A comprehensive benefits package
• Personal and professional development through a challenging yet rewarding programme
• Full support to achieve the Insurance Practitioner Level 3 Apprenticeship Standard and the Certificate in Insurance (Cert CII)
• Potential for a permanent role upon successful completion
• An inclusive, supportive environment where everyone can thrive

Ready to take the first step in your career? Join Chubb and unlock your potential in a dynamic, global organisation.