1st Line Support / Service Desk Analyst

Big Red Recruitment; Stratford-upon-Avon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm seeks to fill an IT Support role for their friendly team. Candidates should have at least 12 months of helpdesk experience, strong communication abilities, and knowledge of Microsoft technologies. This hybrid position offers a supportive environment with opportunities for career progression and a benefits package including a bonus and 36 days of holiday.

Benefits

Company bonus

36 day holiday package

Excellent pension scheme

Qualifications

• At least 12 months’ experience of working on a busy IT Help Desk / 1st line support role.

Responsibilities

• Provide a single point of contact for internal users across the UK.
• Log calls, troubleshoot problems, and escalate when necessary.
• Prioritize incidents while maintaining high standards of customer service.

Skills

Excellent communication and interpersonal skills

Excellent customer service skills

Experience of supporting Microsoft technologies

Understanding of TCP/IP and basic networking

ITIL awareness

Job description

Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others?

If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading – we may have the perfect match for you.

You’d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It’s a hybrid role 3 days in the office, 2 from home.

You will provide a single point of contact for internal users across the UK for support with broad technologies covering Azure cloud, Networking, Telephony, Software applications, and much more.

You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll hjave more time and the ability to work on things more deeeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s.

This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following:

• At least 12 months’ experience of working on a busy IT Help Desk / 1st line support role
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer)
• Understanding of TCP/IP and basic networking
• ITIL awareness

In return, you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme.

If you feel this role is of interest don't delay, apply today!