1St Line Support Engineer

YourRecruit; Redhill; On-site; GBP 27,000 - 30,000; Full time

Job summary

A thriving Managed Service Provider is seeking a 1st Line Support Technician in Redhill. You will be the first point of contact for customers, managing service requests and ensuring smooth IT operations. Ideal candidates have customer interaction skills and a technical background. Excellent communication and adaptability are essential for success. The role offers a competitive salary, 22 days of annual leave, and opportunities for training and performance-based bonuses.

Benefits

22 days annual leave (increasing to 25)

Performance-based bonus

Company laptop

Ongoing training & development

Regular team social events

Qualifications

• 1+ year experience in 1st Line support preferred, but open to recent graduates with technical qualifications.
• Excellent communication skills and customer service orientation.
• Willingness to work paid overtime when necessary.

Responsibilities

• Act as the first point of contact for customers and manage service requests.
• Create customer guides and maintain knowledge bases.
• Assist in keeping IT operations running smoothly while gaining hands-on experience.

Skills

Customer interaction

Technical understanding

Problem-solving

Adaptability

Organizational skills

Education

Technical qualifications

Tools

IT Service Management tool

Windows

Office 365

Networking

Virtualization

Job description

Kickstart Your IT Career with a Thriving Managed Service Provider! 🚀

Do you have the passion, energy, and drive to excel in IT support?

If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems, delivering cutting-edge technology and first-class support. Now, they're looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks!

The Role

As the first point of contact for customers, you'll be the bridge between users and the technical team—solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector.

What You'll Do

• Be the friendly and knowledgeable first point of contact for customers
• Log, manage, and resolve service requests using an IT Service Management tool
• Develop customer guides, knowledge bases, and internal processes
• Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions

What We're Looking For

• MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications
• People Skills: You love helping others and value customer interaction
• Clear Communicator: Confident in explaining technical solutions in a friendly way
• Adaptable & Flexible: Willing to work occasional (paid) overtime as needed
• Organised & Detail-Oriented: Able to juggle multiple tasks efficiently
• Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment

Perks & Benefits

• 22 days annual leave (increasing to 25)
• Performance-based bonus
• Company laptop
• Ongoing training & development
• Regular team social events

Salary: £27,000 - £30,000

Location: Redhill (own transport required due to location)

Ready to Take Your IT Career to the Next Level?

If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team!

For your information:

• Interested? Please send your CV in as a Word format only
• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
• Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

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