1St Line Engineer

James Frank Associates; Wrotham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading managed service provider in Wrotham is seeking a 1st Line Engineer. You will provide technical support for clients, resolve tickets, and attend client sites when necessary. The ideal candidate has at least a year of IT experience and knowledge of Windows environments and basic networking. This role offers a platform for learning and development in a supportive environment.

Qualifications

• Minimum of 1 year's experience in a similar IT-related role.
• Experience in a managed service provider (MSP) environment is a plus.
• Ability to provide technical support to a range of clients.

Responsibilities

• Resolve daily tickets from clients.
• Attend client sites for onsite support.
• Maintain high customer service levels.

Skills

Technical support

Customer service

Software troubleshooting

Basic networking

Tools

Windows Server 2012 - 2022

Windows Desktop 7-11

Office 365

VMware

Job description

Our client, a leading MSP, is seeking a 1st Line Engineer to join them on a full-time, permanent basis.

Due to an exciting period of growth, our client is looking to expand their team of Engineers and is looking for a 1st Line Engineer to join them. In this role, you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets while working with the wider team of Engineers.

Due to the location of the office, candidates are required to have access to their own vehicle.

Key Responsibilities:

• Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults
• Attend client sites when required to fix onsite faults and hardware issues
• Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times
• Work on a mixture of day-to-day support and project work

Key Experience:

• A minimum of 1 year's experience in a similar IT-related role
• MSP experience is advantageous, although not essential
• Used to providing a high level of technical support to a range of clients
• Windows Server 2012 - 2022
• Windows Desktop 7-11
• Office 365 knowledge
• Basic networking capability - DNS / DHCP
• VMware experience would be advantageous

This is an excellent opportunity for a 1st Line Engineer to join a thriving business who are leaders within their field, where you will be given an excellent platform to learn, develop, and progress your skills in a supportive environment.