1st/2nd Line Support Engineer

Xact Placements Limited; Aldershot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a 1st/2nd Line Support Engineer based near Aldershot. This role involves providing both remote and onsite support to a variety of clients, resolving hardware and software issues, and managing client expectations. Candidates should have 1+ years of IT support experience, knowledge of Microsoft technologies, and preferably hold a driving license. This is an excellent opportunity to grow in a dynamic environment.

Qualifications

• 1+ years of experience providing IT support.
• Driving license and own vehicle (highly desired).
• Any IT certifications are a bonus.

Responsibilities

• Provide both remote and onsite support to clients.
• Keep clients informed about any issues.
• Resolve hardware and software faults.
• Install and configure operating systems and applications.
• Manage client expectations and adhere to support SLAs.

Skills

IT support experience

Microsoft Desktops

Windows Server

Active Directory

Office 365

Basic networking knowledge

Job description

Overview

Are you looking for a new exciting opportunity working as a 1st/2nd Line Support Engineer to be based near Aldershot?

Main Duties of the Role

• Provide both remote and onsite support to a variety of local clients


• Keep clients up-to-date on any issues


• Resolve hardware and software faults


• Install and configure computer operating systems and applications


• Manage client expectations and adhere to support SLA’s

Your Skills and Experience

• 1+ years’ experience providing IT support


• Microsoft Desktops and Windows Server


• Active Directory


• Office 365


• Basic networking knowledge


• Driving license and own vehicle (highly desired)


• Any certifications are a bonus