Usher

Ministry of Justice; Cannock Chase; On-site; GBP 20,000 - 25,000; Full time

Job summary

A government body in the justice sector is seeking a dedicated individual to serve as a court usher at Cannock Justice Centre. This role involves interacting with the public, preparing court rooms, and supporting administrative tasks. Candidates should have strong communication skills, the ability to multi-task, and a professional demeanor. The position offers flexible working patterns and requires working full-time for 37 hours a week, with part-time options also available.

Qualifications

• Friendly and approachable manner to assist court users.
• Ability to prioritize and organize tasks effectively.
• Comfortable using various IT software and ensuring document accuracy.

Responsibilities

• Act as a first point of contact for all court users.
• Prepare court rooms and documentation effectively.
• Assist judiciary and provide administrative support.

Skills

Strong communication skills

Ability to multi-task

Attention to detail

Experience with IT

Professional demeanor

Job description

Proud to serve. Proud to keep justice going.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

You will be an essential first point of contact for all court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court / hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general administrative work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

Your skills and experience

With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You’ll have the ability to multi‑task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.

Please refer to the job description attachment for more information.

Please make sure that you include your current duties and responsibilities in your CV.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 22.5 hours per week over 3 days, working pattern to include a Monday.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Location

This post will be based at Cannock Justice Centre, Wolverhampton Road, Cannock, WS11 1AT.

Occasional Travel to other Courts

The successful candidate will be expected to work at Stafford Crown Court, Victoria Square, Stafford, ST16 2QQ when required.