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EMEA Customer Success Lead - Remote-First, Equity Options
Résumé du poste
A tech growth company in France is seeking a Customer Success Lead to manage a team of Customer Success Managers across the EMEA region. This role focuses on ensuring customers achieve maximum value from the platform while developing processes and strategies for success. Ideal candidates will have extensive experience in Customer Success, strong team management skills, and data-driven decision-making capabilities. Flexible working hours and a remote-first culture are offered, along with a competitive salary and comprehensive benefits.
Prestations
Qualifications
- At least 2 years of experience managing a team.
- Over 10 years in Customer Success or related roles.
- Strong tech industry background with expertise in automation.
- Proven cross-functional collaboration skills.
- Exceptional communication skills.
Responsabilités
- Lead and develop a team of Customer Success Managers.
- Design and implement scalable processes for team performance.
- Use data to track customer health and address challenges.
- Foster a positive team culture through mentorship.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.