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Content Moderator / Customer Service Specialist (French & English) - Portugal
Job summary
A leading consulting firm is seeking a Content Moderator / Customer Service Specialist fluent in French and proficient in English to join their team in sunny Portugal. The role involves moderating user content, responding to inquiries, and maintaining a positive online environment. Ideal candidates should possess strong organizational skills and previous experience in customer service. Full paid training and relocation support are provided, offering great opportunities for growth in a dynamic workplace.
Benefits
Qualifications
- Must have an EU citizenship or valid EU passport.
- Experience in moderation or digital platforms is a plus.
- Ethical, professional, and a team player.
Responsibilities
- Moderate user content according to platform standards.
- Respond to inquiries via email, chat, or ticketing systems.
- Escalate sensitive issues through appropriate channels.
- Maintain a secure and respectful user environment.
- Document all moderation actions accurately.
Skills
Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.
Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️Languages: French (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts, including weekends
️Relocation package provided
What You'll Be Doing:
Moderate user content in accordance with platform standards
Respond to customer inquiries via email, chat, or ticketing systems
Escalate sensitive or complex issues through the right channels
Maintain a secure and respectful user environment
Accurately document all cases and moderation actions
Ideal Profile:
Native or C2-level French, with strong English communication
EU citizenship or valid EU passport (required)
Organized, emotionally resilient, and detail-oriented
Experience in customer service, moderation, or digital platforms is a plus
Ethical, professional, and a team player
What We Offer:
- Welcome bonus of 3000 EUR
Relocation support (travel + accommodation assistance)
Full paid training and onboarding
Diverse, inclusive team in vibrant Lisbon or Porto
Modern office with supportive leadership and development opportunities
Long-term career prospects in digital operations and customer care
Be part of a team that makes a real impact onlinewhile enjoying life in sunny Portugal.
Apply now and take the next step in your international career!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.