VIP Casino Host - Guest Experience & Loyalty

Golden Entertainment; France; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

A leading casino operator in France is looking for a dedicated player development executive to enhance guest experiences and achieve revenue goals. Candidates should have a strong customer service background, a minimum of two years in the casino industry, and the ability to communicate effectively. The role includes developing strategies to attract new players, managing VIP services, and ensuring compliance with gaming regulations. Competitive environment requiring adaptability and strong interpersonal skills.

Qualifications

• 4 years minimum customer service background required.
• 2 years minimum casino experience required.
• Ability to effectively communicate in English, both written and verbal.

Responsabilités

• Meet or exceed revenue and guest service goals.
• Ensure compliance with gaming laws and policies.
• Develop and maintain guest relationships to foster loyalty.

Connaissances

Customer service background

Communication skills

Ability to develop loyalty

Problem-solving under pressure

Formation

High school diploma or equivalent

Bachelor’s degree or related certification

Outils

Microsoft Outlook

Microsoft Excel

Microsoft Word

Description du poste

A leading casino operator in France is looking for a dedicated player development executive to enhance guest experiences and achieve revenue goals. Candidates should have a strong customer service background, a minimum of two years in the casino industry, and the ability to communicate effectively. The role includes developing strategies to attract new players, managing VIP services, and ensuring compliance with gaming regulations. Competitive environment requiring adaptability and strong interpersonal skills.