Travel Customer Experience Representative

Prestige Travel Agency by Mich; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading travel agency is seeking a Travel Customer Experience Representative to provide support throughout clients' travel journeys. The ideal candidate will thrive in a remote environment, handling inquiries and assisting with bookings, modifications, and concerns. Passion for travel and customer service along with strong communication and organizational skills are essential for success. This position offers flexible work arrangements and career growth opportunities within the agency.

Prestations

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, and cancellations.
• Provide accurate information on destinations and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy.
• Maintain accurate client and booking records.

Connaissances

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Ability to work independently

Passion for travel

Description du poste

Job Description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.