Technicien Maintenance Ascenseurs H / F

KONE; Lille; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Technicien de Maintenance Ascenseurs passionné pour rejoindre son équipe à Lille. Dans ce rôle, vous serez responsable de la satisfaction client, de la gestion des opérations de service et de la sécurité sur site. Vous aurez l'opportunité de contribuer à un environnement de travail collaboratif, où l'engagement des employés est valorisé. En tant qu'ambassadeur de l'entreprise, vous jouerez un rôle clé dans la communication avec les clients et l'identification des besoins de maintenance. Rejoignez cette entreprise dynamique et faites partie d'une culture qui valorise la durabilité et le respect mutuel.

Qualifications

• Expérience en maintenance d'ascenseurs et en gestion de la relation client.
• Connaissance des pratiques de sécurité et de maintenance.

Responsabilités

• Gérer la satisfaction client et assurer la qualité du service sur site.
• Exécuter les visites de service en respectant les normes de qualité et de sécurité.
• Former et encadrer les personnes désignées par le superviseur.

Connaissances

Gestion de la relation client

Pratiques de travail sécurisées

Planification de la charge de travail

Communication précise

Formation

Formation technique en maintenance

Outils

Outils de service

Description du poste

Technicien Maintenance Ascenseurs H/F

Technicien Maintenance Ascenseurs H/F

Apply locations Lille time type Full time posted on Posted 8 Days Ago job requisition id R0647298

Responsibilities

1. Customer relationship management:
   • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
   • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
   • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
   • Accountable for equipment safety and performance.
   • Accountable for managing the site environment during service operations.
   • Accountable for identifying site risk, and communicate them to his supervisor.
   • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure.
   • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.
2. Service operations:
   • Accountable for the end-users and the site safety.
   • Accountable for the safe working environment.
   • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
   • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes.
   • Responsible for effectively planning his workload, in conjunction with the service supervisor.
   • Accountable for raising sales lead to his supervisor.
   • Accountable for very precise and timely back reporting of the work done according to the process.
   • Responsible for submitting time sheets based on the execution.
   • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
   • Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition.
   • Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor.
3. Leadership / People management:
   • Responsible for regular update of his supervisor on all relevant information.
   • Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training.
   • May be required to give training/coaching to persons nominated by the supervisor.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.