Technicien Maintenance Ascenseurs H/F

SFA Societe Francaise des Asc; Arrondissement de Tours; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading elevator service company seeks a dedicated professional to manage customer relationships and service operations. Responsibilities include ensuring customer satisfaction through effective communication, maintaining service quality, managing site safety, and overseeing service visits. Ideal candidates should have experience in both customer service and operational management, with a strong emphasis on safety protocols. Join a dynamic team where you will play a crucial role in maintaining high service standards and improving processes.

Qualifications

• Experience in customer relationship management and service operations.
• Knowledge of safety protocols related to service operations.
• Ability to manage workload and communicate effectively.

Responsabilités

• Ensure customer satisfaction through proactive on-site communication.
• Report accurately on work performed to maintain service quality.
• Identify and act on site risks immediately.

Connaissances

Customer satisfaction management

Service operations management

Risk identification

Safety practices

Inventory management

Description du poste

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training / coaching to persons nominated by the supervisor