Technical Support Specialist (Cebu, Philippines)

Hornetsecurity GmbH; France; Hybride; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A cybersecurity company is looking for a dedicated Technical Support Specialist to diagnose and resolve technical issues for corporate clients. The ideal candidate has excellent analytical skills, strong English communication abilities, and experience troubleshooting Windows Server issues. This role offers a dynamic environment where innovation and independent action are valued, alongside opportunities for personal and professional growth.

Prestations

Free space for innovation

Personal and professional development opportunities

No dress code

Qualifications

• Excellent logical, analytical and problem-solving skills are required.
• Good customer etiquette to manage high profile customers.
• Experience in troubleshooting Windows Server issues is necessary.
• Knowledge of basic networking protocols is needed.
• Excellent English communication skills are mandatory; any other language is a plus.
• Ability to quickly learn and be a self-starter.
• Knowledge of Hyper-V and/or VMware virtualization platforms is a benefit.
• Experience as a network/system administrator is preferred.
• Deep understanding of the Windows Server operating system is important.
• Knowledge of Microsoft VSS is desirable.

Responsabilités

• Diagnose and resolve technical issues for corporate clients.
• Build personal relationships and provide a great customer experience.
• Escalate unresolved issues to the development team.
• Convey customer feedback to product development staff.
• Keep customers informed on issue resolution status.
• Interact with other teams for comprehensive support.

Connaissances

Logical and analytical skills

Customer etiquette

Troubleshooting Windows Server issues

Basic networking protocols

Excellent English communication skills

Quick learner

Knowledge of Hyper-V/VMware

Experience as network/system administrator

Understanding of Windows Server OS

Knowledge of Microsoft VSS

Description du poste

Technical Support Specialist (Cebu, Philippines)

Home » Technical Support Specialist (Cebu, Philippines)

Intro

Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks. If you’re excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide a comprehensive and high-quality support.

Your Profile

• You have excellent logical, analytical and problem-solving skills.
• You possessgood customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience introubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You have a good understanding of basicnetworking protocols.
• You possessexcellent English communication skills, both written and verbal. Any other language is a plus.
• You are a quick learner and self-starter .
• Knowledge/experience withHyper-V and/or VMware virtualization platforms.
• Experience as a network/system administrator or Technical Support representative.
• Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• Knowledge/experience withMicrosoft VSS.
• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• No dress code – you can come to work as you like.

Julia Klein (Team Lead Recruiting) and our Recruiting Team are excited to get to know you!

Simply apply proactively and convince us of your abilities!

Hornetsecurity is a leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions that help companies and organisations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award-winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers.