Technical Support Engineer France (m/f/d)

smartmicro; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A technology leader in radar and sensor systems is seeking a technical support expert for its operations based in France. In this role, you will provide remote and on-site support for customers while ensuring product knowledge and configuration capabilities. Ideal candidates have electrical engineering degrees and prior technical support experience, ideally in the traffic management sector. Strong communication skills in English and French are essential. This position allows for involvement in exciting projects within a growing market.

Prestations

Exciting projects in a growing market

In-depth training

Enjoyable work environment

Teamwork with zero bureaucracy

Qualifications

• Experience in a technical support role, preferably in traffic management.
• Knowledge of radar or sensor detection technology is desirable.
• Understanding of IP addressing and equipment configuration.

Responsabilités

• Present products to customers and provide technical support.
• Test hardware/software products at customer locations.
• Provide training for installation and troubleshooting.
• Report issues through the online ticketing system.
• Support marketing activities and trade shows.

Connaissances

Remote or on-site customer support

Testing hardware/software products

Installation and troubleshooting training

Configuration of radar/sensor equipment

Fluent English

Fluent French

Formation

Completed studies in electrical engineering or equivalent

Description du poste

smartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in France, based directly in France .

smartmicro traffic sensors feature the most advanced 4D object tracking technology available on the market today. Our products include intersection monitoring ( stop bar and advance detection, VRU detection ), highway traffic management ( counting and classification, incident detection ) as well as enforcement applications ( speed, red-light and mobile speed enforcement ). smartmicro delivers complete traffic solutions directly to end customers and for OEM integration. With our long experience in the growing ITS sector, smartmicro is a technology leader and a supplier for smart cities.

Tasks

• As a technical expert, you present our products to customers and provide customer support (remote or on-site)
• You help us in testing our hardware / software products at local / DOT / customer test locations and contribute to set up application notes and user guides
• You provide online / on-site training to our customers for installation and trouble-shooting
• All issues and problems are reported through our online ticketing system
• Your tasks will also include to support marketing activities and trade shows
• You will report directly to our Technical Support Group leader in Germany

Requirements

• Completed studies in electrical engineering or equivalent
• Prior experience of a technical support role is highly desirable, preferable from the traffic management industry
• You have the ability to configure such equipment for use with our products and software
• Knowledge of radar or other sensor detection technology, intersection control basics, traffic signal cabinets, and their operation would be desirable
• Also, of IP addressing, sub-networking, and equipment configuration using DHCP, static IP and routed networks
• Fluent English and France skills are necessary, Spanish and Italian would be a plus
• You are open to travel to local customer locations and occasional trade shows, travel across the area will be happen from time to time (but international travel is rather infrequent)

Benefits

• Exciting projects in a growing market
• Opportunity to contribute to future Traffic Management Systems
• Access to the latest technologies and techniques and in-depth training
• Enjoyable work environment as part of a motivated team
• Openness to new ideas and changes to improve existing processes
• Teamwork and zero bureaucracy

Become a part of our innovative company and work together with us to develop our leading technology in the field of radar and hybrid sensors and systems.

Please send us your complete application with certificates by mail or fill out the form at our career page.

smartmicro ist ein eingetragenes Markenzeichen der s.m.s, smart microwave sensors GmbH aus Braunschweig.