Technical Support Engineer EMEA F/H

Broadpeak; Cesson-Sévigné; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading video delivery software company in Cesson-Sévigné is seeking an EMEA Support Engineer to join their dynamic team. You will be responsible for providing technical support, troubleshooting, and ensuring customer satisfaction. The ideal candidate holds a degree in a technical field, has at least three years of customer-facing experience, and is proficient in Linux environments. This role offers the opportunity to work in a friendly atmosphere and contribute to a multicultural team. Competitive compensation and various perks included.

Prestations

Dynamic work environment

Active social committee

Sportive association and equipment

Regular team gatherings and activities

Qualifications

• At least 3 years of international customer-facing experience in a software company.
• Solid understanding of system and storage architecture as well as IP networks.
• Experience in B2B situations.

Responsabilités

• Qualify, diagnose and troubleshoot technical issues for customers.
• Manage on-site installations and customer support.
• Document technical knowledge and prepare reports.

Connaissances

Linux environment expertise

Technical customer support

Problem solving skills

Team player

Full professional English

Formation

Diploma/degree in computer networking, ICT or a technical field

Outils

Kubernetes

Scripting languages

Description du poste

The company

Broadpeak designs video delivery software for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We support all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million simultaneous streams (sport games/series/movies).

• We are international: Our headquarter is in Rennes (France), but we have branches in Denver, Singapore and Ottawa and colleagues around the world.

• We are innovative: The fast-growing global company focuses on delivering innovative solutions for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment.

• We have core values: that we truly respect while working here: We innovate, We perform, We care, We are transparent, We are easy to work with!

• We are a multicultural team: a team of 300 engineers from diverse backgrounds who share ideas, take technical challenges and celebrate success together.

Who are we looking for?

We are looking for our next EMEA Support colleague who will bring technical expertise and customer experience to our friendly operation team.

The Customer Support Engineer ensures the front lines by answering questions and troubleshooting technical problems through phone, email, and chat.

Who you will work with?

A great team of 10 engineers who care about each other and will always help teammates to solve problems.

What will my day be like?

Customer Care missions

• Qualify, diagnose and troubleshoot technical issues and provide telephone/email post-sales support to customers: Telecom Operators and Broadcasters.


• Be the main customer representative internally and the main contact of your dedicated customers.


• Support a trusted partnership by holding regular/weekly meetings and ensuring the SLA commitments in terms of response time.

Continuous improvement missions

• Perform regular preventive maintenance tasks and propose performance improvements.


• Manage on-site installations, commissioning and training services upon request.


• Report and track bugs and maintenance problems.


• Prepare accurate and timely reports.


• Document technical knowledge.

What are the requirements for this position?

• Hold a computer networking, ICT or technical-related field diploma or degree.


• Have at least 3 years of international customer-facing experience in a software company.


• Linux environment and servers expertise.


• Solid understanding of system and storage architecture as well as IP networks.


• Full professional English

The + that will give you advantage for this position?

• B2B experience


• Streaming video understanding


• Scripting languages


• Kubernetes skills

You will be definitely the right candidate if:

• You are a strong and positive team player (easy to work with is one of our essential values!).


• You have a high sense of customer care.


• You have strong problem solving skills (flexible, self-motivated, able to set priorities).


• You want to work in a friendly environment where there is no routine.

The Broadpeak +

A simple recruitment process

• Once your application has been selected, you\'ll be contacted by phone for a first interview.


• If you are selected to carry on, you\'ll be invited onsite for technical tests as well as a technical interview with a Manager and team member.


• If you succeed, you\'ll have two additional HR interviews.

• A brand new building located in a dynamic district, 1 minute walk away from the subway.


• An active social committee which regularly offers collective activities and advantages (gift vouchers, ANCV).


• Our own sportive association as well as equipment in our building.


• Regular gatherings for breakfasts and internal celebrations.

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