Team Lead, Customer Success

Armis; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading cyber exposure management company is seeking a Team Lead for Customer Success to oversee a portfolio of strategic accounts. You will balance technical delivery and people leadership, driving customer success and satisfaction. Ideal candidates have over 6 years in Customer Success or Solutions Engineering and leadership experience. Fluency in French and English is required, with some travel expected.

Prestations

Comprehensive health benefits

Discretionary time off

Monthly off days

Qualifications

• 6+ years in Customer Success or Solutions Engineering.
• 2+ years leading or mentoring technical teams.
• Fluent in French and English.

Responsabilités

• Lead, mentor and develop the Customer Success team.
• Provide escalation support and solve complex issues.
• Build strong relationships and drive adoption.

Connaissances

Customer Success

Networking

Cybersecurity

Communication

Description du poste

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Role

Team Lead, Customer Success

At Armis, we help the world’s leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we’re looking for a Team Lead to grow with us. This role will be covering France and North EMEA.

As Team Lead, you’ll balance hands-on technical delivery with people leadership. You’ll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you’ll be at the heart of driving adoption, satisfaction, and long-term success.

What You’ll Do

• Lead & Mentor: Coach, develop, and inspire a high-performing CS team.
• Technical Expertise: Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
• Customer Impact: Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
• Collaboration: Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
• Operational Excellence: Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
• Strategic Insight: Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.

What we Expect

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Fluent in English (additional European languages a plus).
• Willingness to travel regionally (up to 25%).
• Needs to speak fluent in French and English

Bonus Points For

• Hands-on deployment or professional services experience.
• Industry certifications (CISSP, Security+, CEH).
• Knowledge of IoT, OT, or healthcare environments.
• Familiarity with Linux, SIEM, SOAR, or endpoint security.

Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.