SRNW Field Service Engineer

F. Hoffmann-La Roche Gruppe; Paris; À distance; EUR 45 000 - 70 000; Plein temps

Résumé du poste

A global healthcare innovator is seeking a Regional Field Service Engineer in Paris, France. This role involves installing and maintaining analytical systems across Europe, requiring a technical background and a commitment to service. Candidates should be fluent in English and prepared for extensive travel. The position offers a unique opportunity to contribute to healthcare solutions while working within a dedicated field service team.

Qualifications

• Fluent in English (verbal and written).
• Valid driver's license required for frequent travel.
• Basic knowledge of electronics and IT concepts.

Responsabilités

• Successfully install CoreLab analytical laboratory systems.
• Document service activities in the CRM system.
• Analyze and resolve technical questions independently.

Connaissances

Excellent analytical skills

Problem analysis

Decision-making skills

Customer service

Formation

Technical higher education in relevant fields

Description du poste

The Position

Regional Field Service Engineer - Team Europe

Location: France

Join our high-performing Field Service team and directly contribute to healthcare excellence across Europe. This critical role offers the unique opportunity to leverage your technical expertise and problem-solving skills to install complex analytical laboratory systems and act as a knowledge expert for the entire region. We are seeking someone eager to learn in a diverse environment, committed to co-creation, and focused on delivering exceptional service to our customers and, ultimately, patients.

The Opportunity

As a Regional Field Service Engineer, you are accountable for achieving service excellence across the Europe region. You will act as the knowledge expert, ensuring the successful setup and operation of our CoreLab analytical platforms.

• Lead Complex Installations: Successfully install and technically release CoreLab analytical laboratory instrument platforms for customer use.
• Act as Knowledge Expert: Contribute to large customer projects and serve as a technical resource, transferring knowledge and supporting other Field Service Engineers across borders.
• Ensure Compliance: Document all regional service activities accurately and timely in the CRM system, ensuring full compliance with company quality procedures.
• Drive Service Excellence: Independently analyze and resolve most technical questions and problems, only referring the most complex issues to senior levels.
• Monitor and Optimize: Develop and monitor local reports to ensure the efficient and productive delivery of services and actively monitor costs for your own service activities. Actively gather information in preparation for meetings, delivering and sharing the outcome with others.
• Manage Project Lifecycle: Focus on installations for large projects that require special attention based on continuous customer demands and specifications.
• Stay Current: Remain aware of new service bulletins and Global Customer Support (GCS) updates, implementing new ways of working and promoting teamwork.

Who You Are

We are looking for you to bring dedication, technical depth, and a commitment to service to our team.

• Technical Background: You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology, or related specialties).
• Experience Level: We welcome candidates from recent university graduates with low experience up to seasoned professionals.
• Core Technical Skills: You possess basic knowledge of electronics, electro-mechanical systems, and Information Technology (IT) and Networking concepts.
• Soft Skills: You possess excellent analytical, problem analysis, and decision-making skills, mastering organization and prioritization skills and delivering effective customer service.
• Mobility & Operational Requirement: You hold a valid driver’s license, and are open for frequent travel throughout Europe (on average, 80% travel is required).
• Language skills: You are fluent in English (verbal and written).

Don’t miss this opportunity! If you’re ready for a role with significant impact, apply now! Applications close on October 3rd. NOTE: Applications are required to be submitted in English.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.