(Sr.) Sales Manager - Customer Success

Supermicro; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading technology provider is seeking a Sr. Sales Manager - Customer Success in Paris. This role involves managing account strategies, ensuring customer satisfaction, and leading relationship management with major clients. The ideal candidate has a Bachelor's degree and at least 8 years in sales or account management within IT or Data Center services. You'll drive growth by focusing on customer experience and enhancing operational efficiency across various projects.

Qualifications

• Minimum 8 years of sales/account/customer success management experience.
• Experience working within IT or Data Center services is preferred.
• Knowledge of AI/GPUs is a plus.

Responsabilités

• Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
• Manage customer escalations and RMAs.
• Own results of Pre-Sales, Post-Sales, and Customer satisfaction.

Connaissances

Sales account management

Customer relationship management

Data Center services knowledge

Technical and operational skills

Process improvement

Formation

Bachelor's degree or equivalent experience

Description du poste

(Sr.) Sales Manager - Customer Success

Date : Nov 18, 2025

Location : France - Paris

Company : Super Micro Computer

Job Req ID : 27597

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support & delivery performance.

Essential Duties and Responsibilities

• Set goals for specific accounts, primarily responsible for OEM / ODM major accounts.
• Manage Customer escalations and return-material-authorizations (RMAs)
• Coordinate multiple sites and functions to exceed customers' expectations.
• Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
• Relationship management with Customer at executive / resolution-making levels.
• Accountable for projects / initiatives and drives site focus on efficiency programs.
• On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
• Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
• In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
• In charge of making process improvements and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Control of tracking risks on the business and reporting to SMC business accordingly.
• Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
• Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Qualifications

• Typically requires a Bachelors degree or equivalent experience.
• Typically requires a minimum of 8 years of sales / account / customer success management experience.
• Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.
• Demonstrates expert operations, technical and people and / or process skills as well as customer (external and internal) relationship skills.
• Understands the strategic impact of the function across sites.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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