Sr. Account Executive, Channels

Genesys; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global technology company is seeking a Senior Account Executive Channels in Paris. This role involves driving partner success for Genesys Cloud solutions and managing a partner ecosystem. The ideal candidate has over 6 years of experience in enterprise software sales, strong consultative skills, and fluency in both English and French. The position offers a full-time employment opportunity in a collaborative environment.

Prestations

Great benefits and perks

Independence to impact

Qualifications

• 6 years of experience in enterprise software sales, preferably in SaaS.
• Proven success in building and managing channel/partner ecosystems.
• Fluency in English and French required.

Responsabilités

• Transform the ecosystem towards experience as a service.
• Manage activities to impact cloud partner results.
• Develop and maintain relationships with global partners.

Connaissances

Enterprise software sales

Consultative selling

Relationship-building

Communication

Negotiation

Proactive mindset

Outils

Salesforce

CRM

Excel

Description du poste

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Account Executive Channels is responsible for driving the overall success of Genesys partners for a given territory driving and accelerating adoption of Genesys Cloud-based solutions.

Being the voice of the partner the Senior Account Executive Channels develops a comprehensive understanding of the partner business and technical objectives and supports them in their territory.

In this role you orchestrate key resources collaborate with peers on best practices and creating ways to help partners succeed. The Senior Account Executive Channels leads by example in collaboration with all partner stakeholders towards One Genesys.

Responsibilities

• Transform the ecosystem towards experience as a service
• Leveraging activities on Sales Marketing and Enablement with partners to align and contribute to our Genesys company strategy.
• Transforming our partners from existing on-premise activities to cloud active partners.
• Manage all activities to impact and contribute to cloud partner results in the overall territory business.
• Closing the loop from presales towards post-sales activities by creating new business via customer advocates jointly to the market.
• Create an overall partner plan to measure and drive success and business impact
• Actively track joint sales pipeline and meet or exceed quarterly and annual revenue targets.
• Develop and maintain relationships with global counterparts to leverage corporate initiatives and to ensure adherence to Alliances and Channel standards.
• Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues.
• Identify new customer wins and collaborate with partners on their implementation plans while addressing any challenges
• Engaging with C-level actively driving Cloud Business Transformation creating a common Business and marketing plan building relationships and trust driving marketing and demand generation activities plan and facilitate education and certification
• Evangelize new Cloud technologies discover new and innovative Go to Market Models actively influence understand and educate on partner programs
• Analyze the market use time networking and discover new and innovative Cloud-native partners engage with and encourage partners to join the Partner ecosystem
• Discuss and create joined business Opportunities with partners in the Cloud.

Qualifications

• 6 years of experience in enterprise software sales channels or alliances preferably in SaaS Cloud or Customer Experience (CX) solutions.
• Proven success in building and managing channel / partner ecosystems.
• Strong background in consultative selling and business transformation.
• Excellent communication negotiation and relationship-building skills with the ability to influence C-level stakeholders.
• Experience working in multinational environments and cross-functional teams.
• Proactive collaborative and results-driven mindset.
• Languages : Fluency in English and French (both written and spoken) required; additional languages are a plus.
• Employment Type : Full-Time
• Experience : years
• Vacancy : 1

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About Genesys

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit .

Reasonable Accommodations

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Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Required Experience :

Senior IC

Key Skills

Business Development,Customer Service,Revenue Growth,ABC Analysis,Account Management,Communication,CRM,Excel,Salesforce,PMP,Customer Relationships,Business Relationships,Sales Goals,Sales Process,CPA