Spanish-English Customer Support Associate

TalentPop App; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global customer support team is seeking a Spanish-English Customer Support Associate to assist customers via voice calls and live chat. You will create positive experiences by addressing customer queries and ensuring clarity in communication. Ideal candidates have over a year of customer service experience, fluency in both languages, and strong problem-solving skills. This is a remote position offering competitive pay, paid time off, and a supportive work environment focused on growth.

Prestations

Permanent remote work

Competitive pay with annual reviews

Paid time off

Monthly health stipend

Performance bonuses based on KPIs

Qualifications

• 1+ year of experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills in Spanish and English.

Responsabilités

• Provide friendly and accurate support via calls and chat.
• Troubleshoot customer issues and provide solutions.
• Log all customer interactions accurately.

Connaissances

Bilingual communication

Customer service experience

Problem-solving skills

Calm under pressure

Outils

Gorgias

Zendesk

Shopify

Description du poste

Helping people comes naturally to you—and you can do it seamlessly in both Spanish and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.

What You’ll Do

As a Spanish-English Customer Support Associate, you’ll assist customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.

Your Day-to-Day

• Deliver timely, friendly, and accurate support in Spanish and English via calls and chat
• Troubleshoot customer issues and guide them through solutions step-by-step
• Log all customer interactions accurately
• Identify trends and share feedback to improve processes
• Collaborate with your team to stay updated on priorities
• Represent the brand with care, professionalism, and patience

What We’re Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.

What You’ll Need

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (15 Mbps upload/download or faster)
• A quiet, dedicated workspace for calls

Perks & Benefits

• Permanent remote work—work from anywhere
• Competitive pay with annual reviews
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
• A team that values growth, accountability, and human connection

Why Join Us?

We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.

Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.