SOLUTIONS CUSTOMER SERVICE ASSISTANT

Thales; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading global technology company is seeking a backend customer service support professional in Singapore. The role focuses on coordinating order treatments, generating invoices, and processing credit notes. Candidates should have a minimum diploma, along with at least 2 years of relevant experience. Bilingual proficiency in Mandarin and English is required, and candidates should be proficient in Microsoft applications and Oracle. This role requires excellent customer service orientation and the ability to work across different teams.

Qualifications

• At least 2 years of relevant experience in backend customer service support.

Responsabilités

• Coordinate order treatment with teams.
• Generate orders and invoices.
• Process Credit Notes.
• Assist in administrative duties.

Connaissances

Bilingual in Mandarin and English

Sales administration and logistics

IT Literate (Microsoft Office)

Oracle knowledge

Proficient in Advanced Excel

Proficient in Power BI

Formation

Minimum Diploma

Outils

Microsoft Office

Oracle

Microsoft Dynamics

Description du poste

Overview

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Job Description

• Co-ordinate the order treatment with appropriate Solution Sales, Account Managers, Project Manager, Sales Operation, and Finance department.
• Responsible for generating orders and invoices
• Responsible for processing Credit Note
• Assist in administrative duties
• Other duties assigned by superior

Main responsibilities

• Scope: ASIA regions
• Main interface with sales, finance and project management during order treatment process.
• Follow up with Sales on PO to be receive
• Organize kick off meeting (Engagement Review) at purchase order reception for projects with all solution actors: Project Manager, Sales and Finance (Oracle Engagement reviews)
• PO Booking in Oracle and tracking list & follow-up projects till invoicing
• Support on Risk Order entry in system
• Support the credit management on customers\' overdue treatment with Sales & Finance team
• Support the financial controller on quarterly PO booking consolidation
• Assist on monthly PO booking and billing data extraction and cross check with manual data
• Assist on tracking for transaction fee order management
• Assist on documents storage in local shared folder, arrangement for courier service on invoicing documents
• Collaboration with cross team / BU on order management process

Qualifications

Education & Experience

• Minimum Diploma
• At least 2 years of relevant experience in backend customer service support

Skills

• Bilingual in Mandarin and English (Need to liaise with Mandarin speaking colleagues)
• Sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…)
• System Tools : IT Literate (Microsoft Pack Office, …), Oracle & Microsoft Dynamic knowledge is a plus
• Proficient in MS applications: Advanced Excel & Powerpoint
• Proficient in Power BI

Personal abilities

• Use to work in complex administrative structures
• Customer Service Oriented
• Rigor & stress resistant
• Ability to work across various organizations in the group
• Team player
• Pro-active and good working attitude
• Good at interpersonal-& intercultural communication