Service Desk Operator

Netcompany; Strasbourg; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading technology solutions provider in Strasbourg is seeking a Service Desk Operator to manage first-line customer support, incident handling, and service requests. The ideal candidate will have at least 1 year of experience, strong IT knowledge, and fluency in both English and French. This position offers opportunities for continuous learning and a modern working environment.

Prestations

Unlimited access to Udemy for Business

Ad-hoc training opportunities

Qualifications

• At least 1 year of relevant professional experience.
• Fluency in both English and French, written and oral.
• ITIL V4 Foundation Certification is preferred.

Responsabilités

• Receive calls and emails from customers as a first-line liaison.
• Record incidents and requests in the Service Management Tool.
• Log incident/service request details accurately.

Connaissances

Customer service skills

IT knowledge

MS Office applications

Fluency in English

Fluency in French

Communication skills

User orientation

Outils

Ticketing tools

Description du poste

Overview

Are you ready to join the forefront of technology as a Service Desk Operator in Netcompany?

As a Service Desk Operator you will contribute to first-line customer liaison, incident handling and service requests in a structured support environment.

Responsibilities

• Receive calls and emails, first-line customer liaison: service desk agent, incident and request agent.
• Record incidents and requests in the Service Management Tool.
• Log all relevant incident/service request details by allocation, categorization and prioritization codes.
• Make an initial assessment and diagnose incidents and service requests, and attempt to resolve them by following the documented procedures.
• Escalate incidents or service requests that cannot be resolved/fulfilled to other support agents in the same support group or to different support groups.

Qualifications

• Minimum of 1 year of relevant professional experience.
• Good IT knowledge.
• Experience using ticketing tools.
• Being user oriented.
• Very good skills in all of the MS Office applications.
• ITIL V4 Foundation Certification (preferred).
• Excellent communication skills.
• Fluency in both English and French, both written and oral. Any knowledge of German language is an advantage.

Additional information

• Being a part of the Netcompany team, you will be provided with:
• The opportunity to work in a modern environment.
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).

How to apply

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, race or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/