Service Area Manager - Governance & IT Services Management

Volvo Group; France; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global leader in transport solutions is seeking a Service Area Manager for IT Services & Governance. This role involves leading a team to ensure effective governance of IT services, managing the relationship with HCL, and driving a culture of continuous improvement. The ideal candidate has a strong background in governance and leadership, with a passion for fostering collaboration and innovation. Join a dynamic team committed to delivering high-quality and sustainable transport solutions.

Qualifications

• Strong leadership capabilities to manage and develop a team.
• Experience in governance and IT service management.
• Ability to foster a collaborative team culture.

Responsabilités

• Lead and develop a team of Service Leaders ensuring high performance.
• Manage the relationship with HCL, ensuring service commitments are met.
• Oversee governance activities and service lifecycle management.
• Coordinate cross-functional teams to maintain alignment and compliance.
• Drive continuous improvement in service governance processes.

Connaissances

Leadership skills

Collaboration

Governance knowledge

Communication

Description du poste

Transport Overview

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do?

The Service Area Manager - IT Services & Governance is a managerial leadership role fully accountable for leading, developing, and coordinating a team of Service Leaders. Each Service Leader is responsible for a specific IT service governance domain (service design, lifecycle management, performance, monitoring, observability, incident/problem/change governance, security, compliance, etc.). In this role, the SAM acts as the primary business‑side manager overseeing the relationship with HCL, ensuring that HCL delivers according to contractual obligations, quality expectations, SIAM governance requirements, and operational excellence standards across all previously mentioned domains.

Mission

The Service Area Manager leads, coaches, and grows a team of Service Leaders, ensuring they operate as a cohesive governance unit. The SAM is the central point of managerial accountability toward HCL, driving their performance, alignment, compliance, and collaboration across all service domains. The mission is to ensure that:

• Service Leaders are effectively managed, empowered, and aligned.
• HCL is consistently held accountable across the entire service portfolio.
• Governance routines (OBR, SBR, CAB oversight, service reviews, lifecycle governance, KPI/SLA monitoring) are executed consistently and professionally.
• Operational risks, escalations, and improvements are proactively driven with HCL.
• Services evolve in line with Volvo's strategy, governance directives, and service integration requirements.

Key Responsibilities

• Leadership & Team Management: Manage, lead, and develop a team of Service Leaders, ensuring clarity of responsibilities, consistent execution, and high performance across all domains. Provide direction, coaching, prioritization, and support to Service Leaders to ensure strong governance outcomes. Foster a collaborative, high‑trust, and high‑performance culture within the team.
• HCL Relationship & Performance Governance: Serve as the primary business‑side manager for the HCL relationship, covering all operational and governance domains. Ensure HCL fulfills contractual, operational, and performance commitments across all processes and services. Drive escalation routines, performance reviews, SLA adherence, and continuous service improvement with HCL. Enforce SIAM standards, integration practices, and end‑to‑end governance expectations.
• Service Governance & Lifecycle Control: Oversee the governance of all services in scope through the work of Service Leaders. Ensure that service design, lifecycle management, and service performance governance activities are executed consistently across all domains. Hold HCL accountable for delivering required artefacts, documentation, reports, KPIs, and improvements.
• Cross‑Functional & Multi‑Supplier Coordination: Ensure smooth collaboration across BIS, AS, Architecture, Cybersecurity, and all Volvo governance forums. Coordinate the alignment of Service Leaders and HCL around enterprise standards, compliance, and security directives. Drive end‑to‑end service performance and governance across the full ecosystem of stakeholders.
• Continuous Improvement & Process Maturity: Lead the continuous improvement culture across all Service Leaders and all HCL‑delivered domains. Drive harmonization, automation, and process improvements through managerial oversight and supplier influence. Ensure insights from Service Leaders are synthesized into strategic governance initiatives.

Who are you?

As Volvo operates within a multi‑supplier IT operating model, the Service Area Manager for IT Services & Governance is a key business‑side governance role ensuring that service providers— including HCL Tech as service integrator— deliver high‑quality, compliant, and well‑managed IT services across the entire lifecycle. This role provides governance across core IT service domains such as service design, service lifecycle management, portfolio alignment, ITSM process governance, performance management, risk/compliance, and cross‑supplier governance.

Ready for the next move?

We are waiting your application!

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting‑edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job Category

Information Technology

Organization

Group Digital & IT

Travel Required

Occasional Travel

Requisition ID

27343